Thermostats and Power Relays Reviews
Would be more than 5 stars if possible
Great company to work with, item was delivered the next day and works perfectly.
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Thermostat replacement
My heated floor quit working and I missed it. I contacted WarmlyYours chat function and was told the thermostat needed to be replaced if there was power and it was blank. I ordered the replacement thermostat at a discounted price and it arrived within a couple of days. Customer service was excellent in the ordering process and talking to the installing electrician to help with troubleshooting the heated floor. Mary G was especially helpful. She followed up after the thermostat arrived and also helped expediate the refund of an extra thermostat that I didn't need. WarmlyYours is one of the best companies for customer service and website support. The videos and webinars are very helpful.
Item Reviewed:What customer service is all about
Followup and support from WarmlyYours was what you want customer service to be. Answered all my questions, offered several solutions, all worked out well.
Item Reviewed:Easy to use controller
We splurged on this thermostat and haven't regretted it. The screen is nicely lit and even provides a dim night light for the bathroom. Super easy to set up and very happy overall.
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Great customer service
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
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Good customer service. Only complaint was difficulty programm
Good customer service. Only complaint was difficulty programming the unit. The previous one was also problematic to program
I'm very sorry to hear that your control was difficult to program. We do offer a remote programming service via our tech support department. However, it sounds like you figured it out! Julia Billen (Owner)
Replacement Thermostat
After more than 10 years of operation, a power outage resulted in my WarmlyYours floor heating system to stop working. I went on to the WarmlyYours website to troubleshoot the problem and was able to diagnose the thermostat as the problem. I was able to email and call the WarmlyYours support people who helped me order a new thermostat (which was 1/2 price because it was a replacement). A few days later the thermostat arrived at my door. I had also received an email confirming the shipment and another asking if I needed support installing the new thermostat. The installation was straightforward and the system is back in working order. A few days later, I received a phone call from a WarmlyYours support agent to confirm that everything was in working order. The customer service I received could not have been any better. Thank you for all of your help.
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Great service
Very helpful to determine what I needed, sent it, and easily hooked it up
Item Reviewed:Prompt response to my need and quick order turn around.
Prompt response to my need and quick order turn around.
Item Reviewed:What a lovely company to deal with
Product works as advertised
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Exemplary Product, Exemplary Support
Our new WarmlyYours thermistat looks great and works wonderfully. It is easy to use and the support provided is consistently helpful, friendly, and professional. I highly recommend WarmlyYours for its products and support staff.
Item Reviewed:I hate my heated floor - Said nobody ever!
Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)
Item Reviewed:Excellent service from Mahdi and Scott!
Very helpful in picking the correct product and understanding it's characteristics. When it was determined that the product was not needed, I was told to return it, which I have done, for a refund .
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Great product, great customer service
The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.
Item Reviewed:Team was helpful when I had a problem
Team was helpful when I had a problem
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Excellent customer service!
Excellent customer service on the front end. Easy to navigate website with very helpful support for DIY installations. We love our new thermostat.
Item Reviewed:EXCELLENT customer service!
Bought my current home 7 years ago with already installed heated marble bathroom floors and the thermostat appeared to go out....in winter😳😳😳. Wasn't sure how to manage it as I'm separated from my husband and have been forced to manage things I had previously relagated as a "male" duty. When the device arrived I was unable to figure out how to get it installed....and called a helpline on a Sunday😬😬. And to my surprise, an actual person picked up the phone ❤️❤️. A technician called a day or two later to address my concerns, but I was on the road driving and unable to explain adequately the challenges I had faced attempting to install it😣😣. The technician forwarded me a video instruction guide and assured me that if this was insufficient to allow for successful installation, then he would gladly accept my phone call back. The video was EASY to understand and in under an hour the thermostat was successfully installed and I've been enjoying heated floors in January AGAIN....thank God!!! And thanks to WarmlyYours!
Item Reviewed:Nice updated product
We had a ten year old controller that wasn't so easy to program. This one is, and pricing was reduced for previous customers, which we apprecaited
Item Reviewed:Monk Kitchen Floor
Hey Troy, the order refernced was only part of the project. The balance of floor heating was also WarmlyYours but was purchased from a local distributor (City Tile Nanaimo) THis was my 3rd WarmlyYours project and again I'm very satisfied and happy with not only the service provided but the end result. I've attached a couple of pics of the project and thanks again...Drew
Item Reviewed:
Replaced old controller
So in 2003 I installed a mat in our basement bathroom. This included the TH111-P-GFI controller. Recently the controller started acting up. After a few e-mails and tests it was determined that it definitely was the controller. I was totally surprised that after basically 20 years I was offered a new controller at 1/2 price! It arrived very quickly and was easy to hook up. We are back to having a nice warm floor!!
Item Reviewed:Easy, Peasy
Working with the WarmlyYours products and staff could not be easier! Products are perfect for the new construction projects.
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WiFi thermostats are a game changer.
These network controls are simple for the homeowner to understand and work with. I have never had a call back to reeducate an owner, reprogram or replace them. I use these on all of our projects.
Item Reviewed:Great Customer Service
Had issue with older thermostat. Bought a replacement, customer service was great to work thru that process.
Item Reviewed:Bathroom floor heater
Easy to install and works great
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