Installation and Repair Parts Reviews
Great Customer Service
I worked with Laurie thought my interactions with WarmlyYours, she was a real pleasure to work with. Unfortunately, I was unable to use the product that I purchased because the tile contractor refused to guarantee it. WarmlyYours refunded my purchase, this was truly above and beyond what I had expected and I thank Laurie for making this happen.
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Great experience
Staff was very helpful and quick to respond to any questions I had. Product was easy to install and cable measurements were precise making work quick and easy. Thermostat and heating system work flawlessly, will definitely be installing more of these!
Item Reviewed:Great Experience!
The team at WarmlyYours was extremely helpful in both the planning and execution process. We installed the system under tile in our kitchen and bath and were extremely happy with the result. We will definitely buy again when were renovate other portions of our home.
Item Reviewed:Warm floors
I am enjoying my new warm floors definitely helps during the colder months
Item Reviewed:Installation was much easier than I expected.
Installation was much easier than I expected. The customer service is very good. Seriously, they bend over backwards to make sure your project goes smoothly. Working with WarmlyYours was a very positive experience.
Item Reviewed:Simply Fantastic
Great selling process, great design process. Support was super, installation was easy and it all works fantastic! My wife and I love the warm tile floor.
Item Reviewed:Simple install, works very well
We ordered the cut and turn rolls for 300sq ft of kitchen space. It was simple to install them and our electrician finished the job at the thermostat. The pads heat up quickly and seem to be very efficient, we are very satisfied with our purchase!
Item Reviewed:Warm Toes
Love when my toes get to the warm tile in the bathroom. Cold mornings are awesome.
Item Reviewed:Guest room make-over
The customer service was awesome. We were able to get the right amount of electrical wire for the square footage of the room, the correct type of thermostat & confirm the overall voltage of the system to make sure we didn't overload the circuit which had a blower heater. They were also able to recommend underlayment for our slab in CO (brrr without insulation). Thank you for a great product.
Item Reviewed:Great product and service!
We love our heated floors! We put WarmlyYours in our downstairs bedroom and main bathroom. What a treat it is to put your bare feet on a warm floor in the middle of winter! The installation directions were pretty accurate, although the directions said to put only a few staples in and we found we had to put a ton of staples in otherwise the floor floated way easier than we expected. Other than that, we would definitely recommend WarmlyYours heated flooring products and we would use them again in future homes.
Item Reviewed:Outstanding
In these times it is rare that a company actually does what they say they will do. WarmlyYours is such a company. All my questions and layout changes were addressed in a prompt and timely manner. The order process was easy and the product arrived as was promised. Installation was very basic and only required help to install the isolated circuit. System is powered-up and functioning. I would recommend this company and plan to use their products on phase 2 renovation.
Item Reviewed:Excellent Experience
Excellent experience. The sales and technical support was excellent and both took care of every question I had. The only negative I had was on the circuit check device. One of the terminals on the circuit check was bad. A screw on the factory side of the terminal strip was cross threaded and the factory wire was making intermittent contact which gave false alarms. Once I found it, a simple jumper fixed it. One technical comment. When you do a cut and flip per the instructions, the runs match nicely but so do the heater end loops. They align loop to loop between the passes. This however, is contrary to the instructions noting the heater end loops should be offset between passes. Had take some of the heater wire off the mesh to get the space needed for the end loops to be offset. Again, not a big deal but the instructions could be clearer. Overall very pleased, and strongly recommended WarmlyYours to a friend and will use again if I do the other bathroom floor. Thanks for the help. Jim
We are happy to hear about your excellent experience with the installation and interaction with our sales and technical teams. I am sorry to hear you had trouble with the circuit check, our team constantly checks the quality of the circuit check devices for each shipment, it could be something that was hard to spot. Great news that you were able to fix it with a jumper! Offsetting the adjacent runs of the mats is described on Page 6 of our installation manual (see below). I am going to share it with my Marketing Team to see if that information could be better highlighted or duplicated in an additional section or page. We are truly thankful for your great review and for a further recommendation of WarmlyYours! We are looking forward to assisting you and doing our best for your future bathroom project again!
Great Customer Service/Well Constructed Product
I installed the TempZone Flex Roll 240V 1.5′ x 22′, 33 sq.ft. system in a small bathroom over Cerazorb and under porcelain tile. The whole process went smoothly. In particular, WarmlyYours provided a level of customer service that exceeded all expectations, including prompt response to questions, detailed system layout/design, and easily understood instructions. Now that it is colder weather, we have been using the floor warming system and it performs very well, heating the floor to the set temperature in less than 10 minutes and maintaining that temperature. The system itself is well constructed. We appreciated the backing tape. Only advice I can give installers is to plan on laying a fairly thick mortar under the tile with a sufficient notched trowel to prevent tile uneveness. The Cerazorb was easy to notch to accomodate the thermostat and splices, which are thicker than the heating mat.
Item Reviewed:Great product, wonderful service
I am loving my warm bathroom floors this winter, and could not have been happier with my service from Jennifer. She helped me and my contractor from the sale through the installation. She went over and beyond to make sure everything went smoothly.
Item Reviewed:Good service. Very responsive and helpful sales team.. Happy with product
Overall i am satisfied with the product and service. I have installed and it is working . Even Better if: Better guidance in the installation guide on self levelling concrete. This stage in the process gets one or two lines in the guide. Actually it was challenging and fairly expensive. I had about 400 square feet and it required about 22 50 lb sacks of concrete, three men and a day of effort to pour. I hadnt budgeted for this level of effort. The guide instructs that wires be a minimum of three inches apart but given length sent this separation was difficult to achieve and also i counted the separation units used in the cable guide in the instruction video and followed this and this was very tight and difficult to achieve separation on long cable runs
Item Reviewed:Troy is awesome!
Customer support means everything to my business. No one does it better than Troy
Item Reviewed:Upgrade your home
I had this product installed in my recently renovated bathroom and it’s perfection. A warm floor on a cold day is a real treat, and the whole room is cozy. It’s a small bathroom so the cost was a fraction of the whole project. I don’t notice any increase in my electric bill, but if I did it would be worth it to me since I’m not using the gas-fired (fossil fuel) boiler for that room. Speaking of which, removing the radiator gave me more floor space for a wider vanity. If your vanity is on legs, a tip I have for you is to extend the system about an inch or two under the vanity to keep your toes warm. This is my first heated floor, but when it comes time to replace any other floors of my home, I will definitely install this system. The company was so easy to work with, and Pauline has all the answers you want, including what you don’t know you need. This was also the first time my contractor installed this system, and he had no issues at all after watching the installation video and once he realized he had to set the control to heat “tile” flooring. Be aware that you’ll need to install a dedicated electrical line to the controller. The controller is programmable so that you can set the operational time and the temperature of the heating elements. It’s already cold in NY so I just keep mine on most of the day since I’m working from home. Another plus for me is that this is a woman-owned business. There’s no downside to working with WarmlyYours.
Item Reviewed:We will be life long customers
We chose this company because of their warranty. We will stay with this company for the service. The product was relatively easy to install under tile flooring. The warm floor makes the master bath feel so inviting and warms the room from the bottom up, it sits along two outside walls with two 4' x 4' windows and used to be so chilly. I will recommend this company and their products to anyone wanting to feel a bit of luxury in their home.
Item Reviewed:True Professionals
From start to finish a truly exceptional experience. My initial request for information was handled by Jenn West, account manager. She patiently answered all my questions and then took the time to understand my renovation project. She designed a floor heat layout that covered all areas of my bathroom, while ensuring heating coils were safely clear of the wax ring of my toilet bowl. My subsequent calls and requests for minor adjustments were handled quickly and thoughtfully. I could not have asked for a better experience.
Item Reviewed:Great overall experience!
Amazing sales and service support from beginning to end. We were putting the WarmlyYours electric heat system between a concrete slab and our engineered hardwood. We had lots of questions along the way and Troy was great support throughout. It is now installed and working great!
Item Reviewed:Warmly Yours provides a good product and the tech support is
WarmlyYours provides a good product and the tech support is always there if needed.
Item Reviewed:Great Service
Great service, easy to order, quick shipping, great support. Everything worked perfectly and am enjoying our warm floors. Would recommend to anyone.
Item Reviewed:Great Product
Easy purchase , easy install Warm floor in the cold morning is golden
Item Reviewed:Easy to buy and install.
WarmlyYours made a recommendation based on the room dimensions, subfloor and finished flooring. It was spot on. Directions were straight forward. Materials were pretty easy to install. My room is on a slab and was always chilly in the winter. The room is now evenly comfortable.
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