Customer Reviews
We are pleased with our purchase from Warmly Yours.
We are pleased with our purchase from WarmlyYours.
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Team was helpful when I had a problem
Team was helpful when I had a problem
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Excellent customer service!
Excellent customer service on the front end. Easy to navigate website with very helpful support for DIY installations. We love our new thermostat.
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Not so hot
Warmer doesn't heat the towels up nearly as much as the older model it replaced (barely lukewarm, even after as much as 5 hours on the warmer). The older model was hard wired but this one is plug-in (maybe too much voltage drop in the power cord?). The warmer itself gets plenty hot, but not the towels, even if we layer a couple of towels on top of each other.
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Perfect For the space
Customer needed some extra warmth in the workout room above garage. They had forced air but it wasn’t sufficient for cold Wisconsin winters. The large glass panel looked great in the space and made the 20x40 space warm and comfortable.
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CeraZorb
This product is amazing. We did not have the budget for a heated floor, but wanted something to lower our heat loss from a portion of our home that is on a slab. CeraZorb is impressive with what it accomplishes. A dramatic reduction in heat loss. We wish we installed it throughout the entire house..
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Great Customer Service
Ordered a new thermostat cable for my new mat. Service was great and the shipping was very quick.
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EXCELLENT customer service!
Bought my current home 7 years ago with already installed heated marble bathroom floors and the thermostat appeared to go out....in winter😳😳😳. Wasn't sure how to manage it as I'm separated from my husband and have been forced to manage things I had previously relagated as a "male" duty. When the device arrived I was unable to figure out how to get it installed....and called a helpline on a Sunday😬😬. And to my surprise, an actual person picked up the phone ❤️❤️. A technician called a day or two later to address my concerns, but I was on the road driving and unable to explain adequately the challenges I had faced attempting to install it😣😣. The technician forwarded me a video instruction guide and assured me that if this was insufficient to allow for successful installation, then he would gladly accept my phone call back. The video was EASY to understand and in under an hour the thermostat was successfully installed and I've been enjoying heated floors in January AGAIN....thank God!!! And thanks to WarmlyYours!
Item Reviewed:Nice updated product
We had a ten year old controller that wasn't so easy to program. This one is, and pricing was reduced for previous customers, which we apprecaited
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Monk Kitchen Floor
Hey Troy, the order refernced was only part of the project. The balance of floor heating was also WarmlyYours but was purchased from a local distributor (City Tile Nanaimo) THis was my 3rd WarmlyYours project and again I'm very satisfied and happy with not only the service provided but the end result. I've attached a couple of pics of the project and thanks again...Drew
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Replaced old controller
So in 2003 I installed a mat in our basement bathroom. This included the TH111-P-GFI controller. Recently the controller started acting up. After a few e-mails and tests it was determined that it definitely was the controller. I was totally surprised that after basically 20 years I was offered a new controller at 1/2 price! It arrived very quickly and was easy to hook up. We are back to having a nice warm floor!!
Item Reviewed:easy to deal with, quick delivery, Great product
easy to deal with, quick delivery, Great product
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WiFi thermostats are a game changer.
These network controls are simple for the homeowner to understand and work with. I have never had a call back to reeducate an owner, reprogram or replace them. I use these on all of our projects.
Item Reviewed:Easy, Peasy
Working with the WarmlyYours products and staff could not be easier! Products are perfect for the new construction projects.
Item Reviewed:Great product. Worth the price
Easy to follow instructions. Splicing kit kept my wife extremely happy!
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Great Customer Service
Had issue with older thermostat. Bought a replacement, customer service was great to work thru that process.
Item Reviewed:Must have this if you live in a snowy region
Works great! No more salt or shoveling!
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Jenn West is a Super Star Account Rep!
If I were hiring account reps right now, I'd be thinking about Jenn. She always puts the customer first and tries to think through their needs. Jenn introduced me to the cerasorb product as she listened to me describe my project and prompted me with questions regarding the situational aspects of the installation that helped me, as a homeowner and purchaser, and my installer to come up with a better solution.
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Bathroom floor heater
Easy to install and works great
Item Reviewed:Great Product - Warm Floor!
Ordered 90’ roll operating at 240 Volts. Sales support on ordering was great, they provided a layout that I could prep the electrical and sensors location for during construction. Product arrived on-time. Contacted support during install for help with ohm meter check. Installation was easy and I highly recommend the single roll with one (1) power connection to your thermostat. I installed another floor heating system that needed six (6) pads with cables all running to the T stat and it took a lot more time. My installation was as follows: 3/4” T&G subfloor, 2mm foam underlayment, Environ Flex Roll heating pad, Pergo portfolio wetprotect 10mm flooring. I did have to notch out the subfloor for the temperature sensors, I put in a spare, and the power lead in wire that runs about half way into the foil at the start. Another area I had to notch the subfloor was at the termination or end of the roll. The heating cable terminates in a connector that needs to be notched. If you buy the underlayment from WarmlyYours you will notch that instead of subfloor. Performance: installed fall of 2022. Christmas 2022 saw temperatures of -10 degrees F for three days straight with 35MPH wind. Room was comfortable all the time! The product works and provides even heat throughout the floor. It is great to lay on when it is freezing outside! The room we installed it in has windows on three sides so it really takes the brunt of the winter weather. Thank you WarmlyYours for a great product!
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Easy to use and install.
Easy to use and install.
Item Reviewed:Easy to install yourself.
Easy to install yourself.
Item Reviewed:The flooring was super easy to install when we re-tiled our b
The flooring was super easy to install when we re-tiled our bathroom! Customer service gets a 10/10, and it’s a great value for the cost. Paying a contractor to do it would have easily doubled our expense.
Item Reviewed:Replacement Thermostat for bathroom floor
We all love our heated floor, even the cats, so when it began to trip off we were unsure how to troubleshoot. Originally installed around 15 years ago so concerned parts might no longer be available. Your staff helped us determine problem, identified suitable replacement and shipped out within a few days. All installed. We are very happy.
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