Customer Reviews
Very satisfied with our replacement thermostat and with the s
Very satisfied with our replacement thermostat and with the support from WarmlyYours tech guys. Very helpful and easy to reach.
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Works perfect, nice warm floor again.
Works perfect, nice warm floor again.
Item Reviewed:Would be more than 5 stars if possible
Great company to work with, item was delivered the next day and works perfectly.
Item Reviewed:Great product & outstanding follow-on support
It does what it says on the tin, it's held up well over time, and the follow-on support has been world-class.
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Thermostat replacement
My heated floor quit working and I missed it. I contacted WarmlyYours chat function and was told the thermostat needed to be replaced if there was power and it was blank. I ordered the replacement thermostat at a discounted price and it arrived within a couple of days. Customer service was excellent in the ordering process and talking to the installing electrician to help with troubleshooting the heated floor. Mary G was especially helpful. She followed up after the thermostat arrived and also helped expediate the refund of an extra thermostat that I didn't need. WarmlyYours is one of the best companies for customer service and website support. The videos and webinars are very helpful.
Item Reviewed:Great product & great service
The easy mat rolls were installed easily... and are working great Pre-purchase support was excellent and the videos were superbly done and answered any questions I had during the install process. Thanks! Highly recommended.
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Excellent product - great service
I found the easy mats, well, easy to install and they work great. The service before purchase and after was amazing. The videos are superb and I was able to get all my questions answered from the videos. Great product and great service. Thanks!
Item Reviewed:Great Customer Service for an Excellent Product
Our experience with WarmlyYours was great from the beginning. They were easy to work with and provided a custom plan and all the necessary hardware to accomplish the job. We changed the design in the process and we were helped every step of the way. The system was on just this week and everything functioned accordingly.
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What customer service is all about
Followup and support from WarmlyYours was what you want customer service to be. Answered all my questions, offered several solutions, all worked out well.
Item Reviewed:Cozy Toes!
I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.
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Easy to use controller
We splurged on this thermostat and haven't regretted it. The screen is nicely lit and even provides a dim night light for the bathroom. Super easy to set up and very happy overall.
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Custom Temp roll
I am sure there are other systems out there but none that are customized right down to the cut and corners and they supply a diagram to illustrate how to lay this out. Well worth the reasonable investment
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Great towel warmer
I spent a lot of time reviewing towel warmers and just decided to go with one from WarmlyYours. Their products are well tested and you have great people studying behind them. Towel rack heats up quickly and warms two full towels very well.
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Great customer service
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
Item Reviewed:Good customer service. Only complaint was difficulty programm
Good customer service. Only complaint was difficulty programming the unit. The previous one was also problematic to program
I'm very sorry to hear that your control was difficult to program. We do offer a remote programming service via our tech support department. However, it sounds like you figured it out! Julia Billen (Owner)
Great service
Very helpful to determine what I needed, sent it, and easily hooked it up
Item Reviewed:Met Every Expectation!
My WarmlyYours "London" towel warmer is absolutely terrific! Our construction contractor and the electrician who installed it both marveled at how great it looks, operates and was easy to install. It delivers everything I expected from the online description and was half the price of the one our retail bathroom fixture purveyor recommended. We couldn't be happier with our entire purchasing experience with WarmlyYours!
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Replacement Thermostat
After more than 10 years of operation, a power outage resulted in my WarmlyYours floor heating system to stop working. I went on to the WarmlyYours website to troubleshoot the problem and was able to diagnose the thermostat as the problem. I was able to email and call the WarmlyYours support people who helped me order a new thermostat (which was 1/2 price because it was a replacement). A few days later the thermostat arrived at my door. I had also received an email confirming the shipment and another asking if I needed support installing the new thermostat. The installation was straightforward and the system is back in working order. A few days later, I received a phone call from a WarmlyYours support agent to confirm that everything was in working order. The customer service I received could not have been any better. Thank you for all of your help.
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Prompt response to my need and quick order turn around.
Prompt response to my need and quick order turn around.
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What a lovely company to deal with
Product works as advertised
Item Reviewed:Exemplary Product, Exemplary Support
Our new WarmlyYours thermistat looks great and works wonderfully. It is easy to use and the support provided is consistently helpful, friendly, and professional. I highly recommend WarmlyYours for its products and support staff.
Item Reviewed:I hate my heated floor - Said nobody ever!
Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)
Item Reviewed:Excellent service from Mahdi and Scott!
Very helpful in picking the correct product and understanding it's characteristics. When it was determined that the product was not needed, I was told to return it, which I have done, for a refund .
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Great product, great customer service
The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.
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