Installation and Repair Parts Reviews
5-Star
Excellent product and of quality! It was easy to install with the enclosed instructions and specifications.
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Great Service and Support
Great support, price and outstanding documentation including installation guide (visual and instructions).
Item Reviewed:Exceeds expectations
The materials and quality are equivalent to what I was getting from NuHeat and Laticrete, but the customer service, availability, and price make WarmlyYours the best choice by far.
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Very nice product
The heat zone cable is an easy enough product to install. I used the CeraZorb insulation as my underlayment over a concrete basement floor. The CeraZorb mats were not a consistent size (+/- 1/16 inch), leading to some mild variation in the layout, but nothing that would impact the function. Once the underlay was set, installing the spacer strips with hot glue was a cinch - though the holes needed a quick de-burr to interlock properly. The provided cable layout was accurate and straight forward to follow and went surprisingly quickly. After securing the cables to the underlay with hot glue to keep them in place, I poured floor leveler over the assembly and had my electrician back to make the final connections to the WiFi thermostats which were simple to set up. The finished floor, LVP in this case, went in as a standard installation from that point. Would certainly use this product again for similar projects.
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WarmlyYours-The name says it all
Outstanding! WarmlyYours.com has an excellent website. Qualified personnel assisted on the telephone. Ordering was easy and product arrived as promised. Installation instructions are excellent and the product is very easy to work with. The most important is - yes the floors are warm.
Item Reviewed:Very easy process from placing the order to executing the installation.
Jennifer was very helpful in getting the product order for my specific project. The value add service is their engineering department will provide a custom layout of the radiant flooring for easy installation.
Item Reviewed:GREAT in every way!!
Better than a 10! The customer service, floor plan layout, and instantly warm floor are all outstanding! Laurie was incredibly helpful, professional and courteous, had the floor plan layout reworked, and was always available. Highly recommend their floor heating product and give their customer service an A++
Item Reviewed:Mary is great and I have a lot of confidence in the product.
Mary is great and I have a lot of confidence in the product. I try to use it in every job...
Item Reviewed:Warm Feet
Everything went well and according to the plan!!! Thank you for all the help.
Item Reviewed:Easy to install and excellent tech support
After many discussions with my Canadian Rep Pauline, who was very helpful in helping me find the right product, my heating rolls arrived within the week. My Environ Flex Roll was so easy to intall with all the website videos and the amazing Tech support. I originally thought I could install on a ceramic tile floor and then I read the instructions!! I phoned tech support and they actually answered my question! No COVID waiting and waiting and waiting, no "due to the high call volume...", they answerd the phone after three rings...and they had the answer to my question and it was Saturday!!! I am very impressed and highly reccomend the product and the service that comes with it.
Item Reviewed:Excellent customer service, very fair pricing and nice system
I was very hesitant at first to use this system because of past problems with other electric floor heat systems. But my sales rep Mary was exceptionally helpful and accessible by phone and email. She guided me and answered all my questions efficiently. She also helped me redesign the wiring layout quickly and effectively due to some changes in our layout. I'm very happy with this system and will definitely use the WarmlyYours Floor system again on my next project.
Item Reviewed:Almost Five
The whole process was great start to finish. The only reason I couldn’t give the fifth star was because when I called after hours tech support I didn’t get an answer. A tech did call (days later, after the install) but too late.
Thank you for your review and I'll take the 4-stars!. We're sorry that you got disconnected while you were being transferred to our technicians. We called you the next day to follow up and answered your questions and apologize it was too late. We will continue fine-tune our after-hour service, with feedback like yours. - Julia Billen (Owner)
Very Professional Team
A very professional team. They always reply to your email very fast and answer all your questions. They also provide you an installation plan with details. We install the product for the client and it’s working well.
Item Reviewed:Heated master bath floor
Great experience from designing it to receiving the materials. Installation wasn't all that difficult but some of the directions were a little confusing. Overall the floor is warm and wonderful!!
Item Reviewed:Great product and excellent customer services!
I enjoy dealing with Mary who helped me to choose the right product for the project I engaged her on. Excellent customer service and she went the extra mile to ensure I got all of what I needed to complete the project. Product perfect for my needs...
Item Reviewed:Great company to work with. After a couple of glitches on my
Great company to work with. After a couple of glitches on my part with sending a drawing they could open and one simple drawing change, the product was in my hands in a few short days. Excellent instructions and videos made installation seamless. We now have a warm bathroom floor. Thanks.
Item Reviewed:A Fantastic Company to deal with!
I ordered the TempZone Cable package. The sales representatives name was Troy. He answered all my questions prior to placing the order and even suggested additional install advice. The complete packaged arrived with 2 days. No parts were missing or damaged. Installation was a breeze. I consider myself a somewhat handy man and found the install instructions to be 100% beneficial and easy to follow. The heated floor package was to be installed in my ensuite washroom which would then be covered with self leveler followed with ceramic flooring. Though there is a ¾ inch transition from the bedroom to the washroom, we had carpet installed in the bedroom and so the transition from each room is hardly noticeable. Both my wife and I are enjoying the heated ensuite. I would certainly recommend this product and company.
Item Reviewed:Excellent response and thorough detail in the ordering
WarmlyYours is run like a well oiled sewing machine. I’ve never had an issue with any of the product.
Item Reviewed:Great product that's easy to work with
We used this product in a couple of our home office pod builds and we extremely happy with the easy of install and effectiveness to heat our spaces.
Item Reviewed:Warm Floors
Great product and easy install. Had a few questions that were answered quickly. I do recommend purchasing an additional floor sensor in case the first one fails.
Item Reviewed:Great product and service.
I love my WarmlyYours floor. They offer excellent customer service. They say “any time” customer service, but they don’t have live people just waiting for your phone call, but in a matter of minutes, they will get back to you with an answer. The online chat was very helpful. Everything was just as described and the mesh heating mat was easy to install. The instructions were clear and the online videos were very helpful. Thank you Kerilyn for a great experience.
Thank you for your review. We have people standing by 24/7 to answer your calls. After-hours calls can take a little longer to answer since we are on our cell phones at home, but we are here to help anytime. - Julia Billen (Owner)
Troy Barton Scores High!
I've been dealing with Troy for about 5 years now and he always has my back. What a pro.
Item Reviewed:Works great
We install this system often via our remodeling company and installation and function has always been on-par with expectations. No failures or faulty systems to date, easy to install and work around all the items in a bathroom. Will continue to purchase this mat system going forward
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