SmartFix Troubleshooting and Radiant Heating Repair Service
Are you experiencing problems with your electric floor heating or snow melting system? WarmlyYours has the tools and the expertise to not only identify the cause of the issue but to also perform the radiant heating repair necessary to get your system up and running like new.
Radiant Heating Repair and Troubleshooting Service
Radiant heating is a very effective heating method that requires almost zero maintenance but, like with anything, issues can occasionally arise. And there's nothing more frustrating than trying to enjoy the benefits of your radiant heating system only to realize it's not working. Identifying the cause of the problem might be difficult for many people but not for WarmlyYours's Radiant Experts. We've condensed over 25 years of experience into our SmartFix troubleshooting and radiant heating repair service to make sure that we're able to not only identify the cause of your system's problem, but to also repair that system in the most efficient and effective way possible.
Using the SmartFix service will not only ensure an efficient repair and troubleshooting process, but also a well functioning heating system for many years to come. In addition to our complimentary 24/7 technical support, successful completion of our SmartFix service will warranty the repairs against defects in workmanship and/or materials. The warranty duration is 10 years for WarmlyYours heating elements and 5 years for a competitor's heating elements.
The service fee for SmartFix covers up to 100 miles of travel (round trip) from the Chicago-area for our Radiant Experts. Please note that there is an additional, milage-based fee for projects located outside of that range.
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Applicable Products
Frequently Asked Questions
What types of radiant heating systems is the SmartFix service applicable for?
At this time, the SmartFix service is available for electric floor heating cables, electric floor heating rolls, electric floor heating mats, electric snow melting cables, electric snow melting mats, electric pipe freeze protection cables, and electric roof and gutter deicing cables.
How long is the warranty on a SmartFix repair?
Repairs made to WarmlyYours heating elements by a WarmlyYours representative are warrantied against defects in workmanship and materials for a period of 10 years from the time of the repair. Repairs made to a competitor's heating elements are warrantied against defects in workmanship and materials for a period of 5 years from the time of the repair.
This warranty does not include thermostats or controls, which will remain subject to the terms of the original manufacturer's warranty.
What exactly is included in my SmartFix service fee?
The service fee for SmartFix includes the first hour of labor at the jobsite. After the initial hour, each hour will accrue an additional fee.
The service fee also includes travel for the WarmlyYours representative of up to 100 miles (round trip) outside of the Chicago-area. If the project is located outside of this 100-mile (round trip) range, there will be an additional, milage-based fee.
There can also be additional fees for any materials needed to complete repairs and for any projects requiring an overnight stay or an extended stay from the WarmlyYours representative.
What is the typical waiting period for a SmartFix service visit?
There is no set answer for this as it depends on many variables but we will do our best to get to your project as expediently as possible.
The typical scheduling process will look something like this: we will contact you within 1 to 2 business days from when the initial service request is received. A WarmlyYours representative will then call to discuss the project specifics. Once this has been done, the WarmlyYours representative will identify available dates to conduct the onsite service that are also convenient for the customer.
What are the service days and hours for SmartFix?
SmartFix is available weekdays (Monday through Friday—excluding holidays) from 9 a.m. to 4 p.m. CST.
What happens if a SmartFix repair requires additional parts or materials?
If the system was supplied by WarmlyYours, the onsite WarmlyYours representative will have basic replacement parts available. All other parts or materials, which are not standard parts supplied by WarmlyYours, will have to be ordered in. This could result in an additional SmartFix appointment (and accompanying fees) being required to install the aforementioned additional parts.
Will you fix a competitor's radiant heating system?
WarmlyYours does have the knowledge to repair essentially any type of electric radiant heating system.
However, depending on how the system was installed and the quality of the heating elements that were installed, a competitor's heating system may be damaged during the testing process. This can occur if a competing heating element is not durable enough to withstand high-intensity testing, which could lead to further failure—this isn't typical but it is important to be aware of the possibility. WarmlyYours will not be held liable for any failures to third party heating elements during the testing process.
Should I hire a professional installer to remove a section of flooring/surface if that is required to fix the heating system?
Yes, it is preferable that you have the relevant service provider onsite or on-standby during the SmartFix appointment to safely remove the section of flooring/surface to limit damage to the rest of the project.
If the service provider fails to show up at the scheduled SmartFix appointment, you will have the option to reschedule the SmartFix visit at an additional cost.
Alternatively, the WarmlyYours representative could proceed to remove the section of flooring/surface with the approval of the homeowner at an additional cost. In this event, WarmlyYours will not accept or be held liable for any damages which may occur during this process.
If the floor or surface installed over the heating system is removed during the repair process, will WarmlyYours replace the floor/surface?
No, the appropriate floor surface contractor will be required to perform this task at the customer's expense.
Documents & Articles
Videos
SmartFix Terms & Conditions
For competitor heating systems or WarmlyYours heating systems that were not installed by WarmlyYours with the SmartInstall service
- WarmlyYours (the Company) did not perform the installation of this system, and therefore, in no way assumes any of the duties or responsibilities of a flooring installer or licensed electrician to perform the installation. The buyer bears all responsibility to perform these functions or to contract with a competent tradesperson, to include a surface installer or electrician, to perform the installation in compliance with all instructions provided by WarmlyYours and all national and local electrical and building codes as well as any other applicable statutory requirements. Furthermore, WarmlyYours will not assume financial responsibility for any damages resulting from an improper installation performed by anyone, to include the buyer or any tradesperson contracted by the buyer.
- WarmlyYours is available 24/7 for telephone consultation to assist with any questions, problems, or issues that arise during the installation process. Where a technical issue regarding an installation with a WarmlyYours radiant warming system cannot be resolved via a telephone support call, the Company has the option, within its sole discretion, to dispatch a technical support representative to the jobsite.
- The decision to dispatch a representative will be considered by the Company only after all other reasonable avenues have been explored and exhausted by WarmlyYours technical support during telephone consultation with a person from the jobsite who is qualified and equipped to perform the troubleshooting of such an installation. The avenues which should be explored include, but are not limited to, taking resistance readings with a digital Ohmmeter, performing voltage and amp tests on all parts of the system, checking the electrical line and circuit breaker, ensuring that all new work in the area has been performed without compromising the integrity of the WarmlyYours system, and performing any other tests or checks as requested by a WarmlyYours technical support representative. The technical support representative will avail themselves to troubleshoot the issue onsite at a time convenient to the Company, on a "Time & Materials" basis.
- All damage to third party heating elements will be repaired by WarmlyYours at an additional cost to the homeowner/main contractor—no third party repairs will be accepted as this will immediately void the warranty.
- In the event that WarmlyYours elects to visit the jobsite to correct an improper installation, the Company charges a separate service fee ($349) for each service call required, which includes the cost of labor for up to 1 hour and 100 miles of travel (round trip) from the Chicago-area.
- If the project is located outside of the aforementioned 100-mile round trip radius, WarmlyYours will charge $15 per additional mile of travel incurred by the technical support representative. Additional labor beyond the initial hour will be charged at a rate of $150 per additional hour. Projects requiring an overnight (or extended) stay from the technical support representative will require an additional fee that will be calculated at the quoting stage. The Company reserves the right to charge the customer for any materials used during the service call. The price charged for the materials will be the sale price according to the original sales transaction.
- Should the occasion arise where a WarmlyYours representative is unavailable to attend a site, WarmlyYours will elect a qualified subcontractor to perform the work on behalf of the Company. Subcontractor rates may vary from those outlined in this agreement, and will be provided for assessment prior to commencing any work.
- Please have a licensed electrician present during any Company visit. WarmlyYours does not install floor coverings or surface materials. The person requesting this service call should have an installer present for the repair at the time of the Company visit.
- Repairs made to WarmlyYours systems by a WarmlyYours representative are warranted against defects in workmanship and materials for a period of ten (10) years from the time of the repair. Repairs to a competitor's heating elements are warrantied against defects in workmanship and materials for a period of five (5) years from the time of the repair. WarmlyYours and its individual employees assume no responsibility for any damages or injuries incurred by any party due to work or practices employed by the Company’s representatives.
- There may be times when a third party has damaged the heating system at some point to a degree that it is not salvable. In these cases, the full quoted price for the repair service (including any accumulated surcharges or fees) will be charged, regardless of the heating systems repairability.
- If a repair has recently been completed but the system fails again due to third party damage to a different section of the heating element, then the WarmlyYours SmartFix service can be requested again, however, each visit will be treated as a separate repair, incurring its own respective fees and charges.
For heating systems installed by WarmlyYours with the SmartInstall service
- For systems installed by WarmlyYours, no service fee will be charged for evaluation or repair resulting from faults in factory materials or workmanship.
- Should a local site visit be requested, a service fee will be charged for each visit, and any damage caused by a third party will be repaired by the Company at an additional cost to the homeowner or responsible contractor. The Company charges a service fee at a rate of $349 for each service call required, which includes the cost of labor for one hour and travel of up to 100 miles (round trip) from the Chicago-area.
- If the project is located outside of the aforementioned 100-mile round trip radius, WarmlyYours will charge $15 per additional mile of travel incurred by the technical support representative. Additional labor beyond the initial hour will be charged at a rate of $150 per additional hour. Projects requiring an overnight (or extended) stay from the technical support representative will require an additional fee that will be calculated at the quoting stage. The Company reserves the right to charge the customer for any materials used during the service call. The price charged for the materials will be the sale price according to the original sales transaction.
- If the service call is the result of a factory fault resulting from failed materials or workmanship, the above charges will be waived.
- No third party will be allowed to attempt a repair to a system installed by WarmlyYours. If any third party repairs are found during the troubleshooting stage, the product’s warranty will be cancelled immediately.
- If a WarmlyYours representative is unavailable to visit a jobsite, WarmlyYours will elect a qualified subcontractor to perform the work on behalf of the Company. Subcontractor rates may vary from those outlined in this agreement, and will be provided for assessment prior to commencing any work.
- Please have a licensed electrician present during any Company visit. WarmlyYours does not install tile or electrical wiring. The party requesting this service call should have an electrician and flooring/surface installer present for the repair at the time of the Company visit.
- Repairs made to WarmlyYours system by a WarmlyYours representative are warranted against defects in workmanship and materials for a period of ten (10) years from the time of the repair. WarmlyYours and its individual employees assume no responsibility for any damages or injuries incurred by any party due to work or practices employed by the Company’s representatives.
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