Installation and Repair Parts Reviews
Great sales guy!
Justin really went out of his way to get me what I needed in a timely manner. Very patient and knowledgeable guy.
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Customer loyalty
I really appreciated the dicount given for a return customer. The mat came in a little smaller than I was expecting based on the drawings but in the end it all worked out fine and the floor is nice an warm.
Item Reviewed:Great product, family loves our heated patio room floor. Wil
Great product, family loves our heated patio room floor. Will purchase this product again!
Item Reviewed:the product was great, installation was easy, however i strug
the product was great, installation was easy, however i struggle to understand why the temperature cable that is required during installation is placed in the thermostat box. I installed my mat's then skim coated with thinset and placed the tile only to find out when my electrician arrived that i needed to install the temperature guage wire during installation. It was confusing as to why this was like this.
Item Reviewed:Not as intimidating as I thought
Worked with Justin throughout the process and things went very well. Even though there were a few mistakes on my part we were able to work through them. Be sure your layout you provide is accurate!! Submitted a diagram of my new bathroom layout and received the plan for how to layout the mats. After paying, received the kit and instructions. Pretty much follow the instructions. If you are a DIY person with a bit of electric know-how, this is fairly easy. Things to look out for - be sure to use the squawker when laying the mat to assure you don't break it. Have a decent glue gun to hold down any wires when you have to work around something. You can also use the gun to stick the mat better to the floor. An open wall makes the wiring go a lot easier. Otherwise, you need to be proficient in snaking a wire through a wall. The only hiccup was the electric box provided. The thermostat does not fit easily; an extremely tight fit to the point that without a lot of force, I couldn't get it to fit before even trying to install it. Right out of the box, things did not fit easily. There are better and larger plastic boxes you can get at Home Depot or Lowes. It needs to be LONG not wide. My suggestion to WarmlyYours is provide a bigger box or give an option to exclude the package sold without the electric box pieces. All in all - worth the price and the effort.
Item Reviewed:Circuit check
that what it was called . My contractor loved this gadget!!!!!
Item Reviewed:Floor heating for mudroom, kitchen and livingroom
I love the floor heating from warmlyyours. It was easy to install, the thermostat is easy to handle and overall service from the sales team was excellent. Promptly responded when I had any questions. Lots of information was available over the internet. As well I liked the fact that a technical team send me an email asking me if I needed any help before I even started the project. Instruction how to install are clear and easy to read. I would have loved to give them a 5 star rating but can only give a 4 star as we were a little confused regarding the length of the cables we needed. The drawing and actual size did not match. But Troy and his team were eager and fast to fix the problem. We tried to figure out how much cable we need for each room but the instruction " how to figure it out was really difficult for myself and my contractor who deals mostly with Nuheat ( with them you get a cable/ squarefoot table to see how much you need. I know that it varies but it gives you a better idea ) My contractor loved the little gadget which was send with the order to check if the cable is properly connected. But I thought it was overkill to send me the same gadget for each room . One would have done it and we would have saved a little money and waste. We used an master electrician to connect the system to make sure everything is done in order. Overall I would highly recommend the product. So far so good it works like a charm and it seems to put out the heat we need to be toasty. Thanks WarmlyYours :)))))))))
Item Reviewed:Very good product. Easy installation.
Very good product. Easy installation.
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great experience. Start to finish. Would use this company aga
great experience. Start to finish. Would use this company again.
Item Reviewed:Finally got the system installed
After numerous construction delays, we finally got the heating system installed AND connected. It works fantastically well! We installed it in a 480 sq ft 'guesthouse' in southwest Virginia. This past weekend was quite chilly (low was in the low 40's and the floor kept the temperature right at 74 degrees). We LOVE this product. The company is great to work with.
Item Reviewed:Fantastic Customer Service
Their customer service and technical service availability 24/7 is nothing less than superb. I wasn't so happy that a tech told me to tape their mats in place on the Cerazorb until it was covered with self-leveler (they had a tech review the job with me prior to installation which was a nice service if the tech knows what they are talking about). Do NOT do this as it caused nothing less than a mess during pouring. But, I got the floor in and all works - just wish I could have saved the 3 hours of extra work fixing tape and corners that surfaced through the leveler.
Item Reviewed:Tested and is running perfectly
I installed the warming system yesterday and it laid out exactly as designed, with a few loop modifications. It was tested and is running perfectly. I am installing tiles tomorrow so once in we can turn it on to feel the warmth.
Item Reviewed:Great product
The product was very easy to install. If there is one glitch it is the electrical connection inside the mat. While the mat is only 1/8 inch which I love the connection is double that. I am doing the tiling tomorrow so we see if it has any bearing on the tile install. I will definitely use this product again.
Hi Brian, Thank you for the kind review. To address your concern, while the splice is thicker than the majority of the mat/wire, this thickness difference is typically balanced out by the mortar coverings and should not affect the final floor height level. If you are concerned it may present a height issue, then it is suggested to cut, or chip, a recessed notch in the floor. Please let me know how it goes. Julia Billen (Owner)
Great product Great service
I work with Mary and she is extremely knowledgeable and pleasant to work with. On top of that the products are top of the line and easy to work with. The assistance they supply (which is hardly needed) is outstanding. I would highly recommend WarmlyYours product.
Item Reviewed:Great product
A very easy install, instructions are thoroughly explained and works great
Item Reviewed:Nice back up
Get this tool when ordering, it will save a lot of guess work and problems
Item Reviewed:Easy to Install
Perfect fit membrane, easy to follow layout and wire is protected within the membrane.
Item Reviewed:Every online purchase experience should be this great!
Outstanding support every step of the way. Customized installation plan based on the floor plan I provided made the installation process a breeze. I received a note from the support team shortly after the product was delivered, but I never needed to reach out to them because it was all so well documented. I just installed the thermostat today, and it was easy to set up and use. Looking forward to some cool weather so I can really appreciate the warm bathroom floor.
Item Reviewed:Seems like inexpensive insurance
Since the thermostat requires an infloor sensor, having a backup installed seems like a smart move.
Item Reviewed:Everything was perfect
I do many bathroom jobs as I am a general contractor. I always use your products because they are the best! The technical services are the best. My salesperson ( Mary Godawa ) is a professional, individual who is a very helpful pleasure to deal with!
Item Reviewed:Excellent service and support
Couldn't have asked for better service. Jennifer worked with me on my project, right from the very first quote and while a lot of things changed through the course of the project, I had excellent support all along, accommodating all the changes and providing prompt support all along. Even with returns that I had to make unfortunately, Jennifer and the team were fully understanding and prompt with the transactions. One of those rare companies that seem to value customer satisfaction more than just making money on each customer in the short run. I plan to install heating in other rooms in the near future and I will undoubtedly make the first call to Jennifer at WarmlyYours.
Item Reviewed:Excellent
Mary was a super lady on this process . She kept me informed about the product availability & shipping & yes we got it just the day before it had to be installed. We finally energized the two coils all working fine, it was a wonderful experience dealing with Mary. Thank you very much.
Item Reviewed:Thermostat
Easy to install AND program thermostat. It's great
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