the product was great, installation was easy, however i struggle to understand why the temperature cable that is required during installation is placed in the thermostat box. I installed my mat's then skim coated with thinset and placed the tile only to find out when my electrician arrived that i needed to install the temperature guage wire during installation. It was confusing as to why this was like this.
Item Reviewed:I ordered a replacement thermostat for my in floor electric heat and replaced the original which was inoperative and it restored my system operation.
Item Reviewed:Easy install. Warm floors as advertised. Satisfied customer.
Item Reviewed:Worked with Justin throughout the process and things went very well. Even though there were a few mistakes on my part we were able to work through them. Be sure your layout you provide is accurate!! Submitted a diagram of my new bathroom layout and received the plan for how to layout the mats. After paying, received the kit and instructions. Pretty much follow the instructions. If you are a DIY person with a bit of electric know-how, this is fairly easy. Things to look out for - be sure to use the squawker when laying the mat to assure you don't break it. Have a decent glue gun to hold down any wires when you have to work around something. You can also use the gun to stick the mat better to the floor. An open wall makes the wiring go a lot easier. Otherwise, you need to be proficient in snaking a wire through a wall. The only hiccup was the electric box provided. The thermostat does not fit easily; an extremely tight fit to the point that without a lot of force, I couldn't get it to fit before even trying to install it. Right out of the box, things did not fit easily. There are better and larger plastic boxes you can get at Home Depot or Lowes. It needs to be LONG not wide. My suggestion to WarmlyYours is provide a bigger box or give an option to exclude the package sold without the electric box pieces. All in all - worth the price and the effort.
Item Reviewed:Easy ordering, timely delivery, easy to install. Hopefully lasts another 12+ years.
Item Reviewed:Easy to install and easier to use.
Item Reviewed:Our bathroom heated floor stopped working right when it got cold here. Ordered new wall panel, installed and now floor works again! I enjoy my warm floor so I can shower in warmth and comfort.
Item Reviewed:I love the floor heating from warmlyyours. It was easy to install, the thermostat is easy to handle and overall service from the sales team was excellent. Promptly responded when I had any questions. Lots of information was available over the internet. As well I liked the fact that a technical team send me an email asking me if I needed any help before I even started the project. Instruction how to install are clear and easy to read. I would have loved to give them a 5 star rating but can only give a 4 star as we were a little confused regarding the length of the cables we needed. The drawing and actual size did not match. But Troy and his team were eager and fast to fix the problem. We tried to figure out how much cable we need for each room but the instruction " how to figure it out was really difficult for myself and my contractor who deals mostly with Nuheat ( with them you get a cable/ squarefoot table to see how much you need. I know that it varies but it gives you a better idea ) My contractor loved the little gadget which was send with the order to check if the cable is properly connected. But I thought it was overkill to send me the same gadget for each room . One would have done it and we would have saved a little money and waste. We used an master electrician to connect the system to make sure everything is done in order. Overall I would highly recommend the product. So far so good it works like a charm and it seems to put out the heat we need to be toasty. Thanks WarmlyYours :)))))))))
Item Reviewed:Easy to program. Easy to read. And love the look!
Item Reviewed:Very good product. Easy installation.
Item Reviewed:I have had a floor installed for 20 years or so when the thermostat failed. I was connected to a technician, a person, who knew what they were talking about, and had it diagnosed fairly quickly. I did end up buying a refurbished replacement,and it has been working fine.
Item Reviewed:When my heated floor thermostat failed I was concerned about choosing a replacement. The people of WarmlyYours made the decision easy and the insturctions and video made the procedure quick and easy. Will order from them again if needed.
Item Reviewed:My favorite part of the bathroom is the floor. Original thermostat died after 19 years. This new replacement works great! Highly recommend!
Item Reviewed:Good product, knowledgeable staff to help with user's questions, very courteous and responsive. You have checked all of the important boxes. Good work.
Item Reviewed:excellent customer service. very important
Item Reviewed:WarmlyYours helped me very much. Also love the product.
Item Reviewed:It works great and the assistance from on line was excellent. Easy to install.
Item Reviewed:Jenn West makes ordering so easy!!
Item Reviewed:great experience. Start to finish. Would use this company again.
Item Reviewed:Great attentive people
Item Reviewed:After numerous construction delays, we finally got the heating system installed AND connected. It works fantastically well! We installed it in a 480 sq ft 'guesthouse' in southwest Virginia. This past weekend was quite chilly (low was in the low 40's and the floor kept the temperature right at 74 degrees). We LOVE this product. The company is great to work with.
Item Reviewed:The complete drawing supplyed is complete and contained all information needed for the DIY installation that i made. The installation was easy and the material included in the kit fitted very well. This system was replacing another one and by instaling as per the recommandation the new system is more powerfull and heat-up more rapidely than the older one. They follow up after the installation, good service. Very good experience, i look forward to make another installation with this company
Item Reviewed:Their customer service and technical service availability 24/7 is nothing less than superb. I wasn't so happy that a tech told me to tape their mats in place on the Cerazorb until it was covered with self-leveler (they had a tech review the job with me prior to installation which was a nice service if the tech knows what they are talking about). Do NOT do this as it caused nothing less than a mess during pouring. But, I got the floor in and all works - just wish I could have saved the 3 hours of extra work fixing tape and corners that surfaced through the leveler.
Item Reviewed:I installed two 25' rolls to meet the room requirements as mapped by W.Y.'s. I did have a problem finding a laminate floor to install over the electric heat mat as there are not many manufacturers that authorize the install. W.Y.'s helped me find a brand. Basement floor warm now, ready for winter.
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