Customer Reviews for nSpire Touch Programmable Thermostat (Black) with Austrian Crystals - Crystal Infinity
Warmly Yours A+++++
Should have sent this much sooner. The name WarmlyYour is so appropriate. The entire team was extremely helpful to a total novice in identifying and solving the problem of a cold floor. I appreciate your courtesy, patience and follow up in getting my WarmlyYours floor warm again.
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This really works well
My wife and I will be moved in the house we noticed an old model of this floor heater wasn’t working. It was easy to install this new unit and every morning we go in and it’s 38° out it’s nice to have a floor that’s 80° on your cold feet! It’s really a cool unit to have!
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So quick and easy
The old thermostat went out on a Wednesday morning. I went online and found the item and its website. I called, spoke with a very knowledgeable person, ordered the unit. It was in my hands the next day. There were questions about how to replace the unit myself. Those questions were answered completely with reference to the website for any simple questions. There was a followup call from WarmlyYours about how it went. They even programmed the unit the exact same way the old unit was. It was perhaps the most perfect purchase I have ever made. It has worked flawlessly. Thanks.
Item Reviewed:Easy
My new replacement thermostat was easy to install, easy to program and it works great! Highly recommended! The customer service was also excellent!
Item Reviewed:Very easy to order and install. Company answered all my questions
Great experience working with WarmlyYours. I had some special requirements due to the size and layout of the room but WarmlyYours came up with a solution that worked perfectly. Just installed the two mats and between the instructions that come with the product, and the excellent videos, it could not have gone in more smoothly. Highly recommended.
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Fast, reliable and extremely helpful
Pedro is honestly one of the best sales people that I have ever had the pleasure of working with. He is available every single time I have needed help, and he is always happy to take care of any changes in my designs. I will only use Pedro and WarmlyYours for my bathroom projects. Thanks!
Item Reviewed:Shipping issues
I ordered this product and quickly received shipment of not one but 2 heated panels both were white glass and the plug in versions problem was I ordered ONE mirror hardwired version, It took many calls texts and emails to get sorted out and after 4 weeks I finally got another shipment This time it was a mirror but it WAS NOT a hardwired version, After consulting my electrician and WarmlyYours tech support I decided to keep it and cut off the plug to wire it directly, Throughout this somewhat frustrating transaction the salesman Troy Barton was extremly helpful prompt and pleasant to deal with. The problems with wrong product shipment were elsewhere in the supply chain. Mirror is not installed yet but seems very well made.
Shawn, we apologize for the original shipment issue. Our current version of Ember panels are dual connection, meaning they can be used “as is” to plug into a standard 120 VAC outlet or they can be modified by a licensed electrician to have a hardwired 120 VAC electrical connection.
Works Great! Some Installation Issues.
I bought this thermostat because it was the only one I could find where I could program in my pre-existing non-standard 5k ohm floor sensor resistance. The price was 3x that of a good and capable Honeywell unit, but I needed one to work with my sensor. Installation was somewhat difficult as it is designed to have the stiff solid copper wires from the house attached directly to the thermostat. Other brands have flexible twisted wire leads attached to the T-stat that are then "wire nutted" to the house leads. As the module on the back of the Tstat is nearly as tall as the opening in the electric box, wires could not be inserted into the ends of the Tstat as I believe it was designed for. I had to take the snap-on cover off the back and run the leads to the terminals in the other direction. Cover could not then be reattached (not really an issue). Again, due to the size of the module I had to drill a hole for the sensor wire as the existing hole routed the senor wire over the metal edge of the electric box. In my case, my original Tstat was installed in a double wide box, so that was good. I don't think it would have been possible to install this Tstat in a single wide box. With all that behind me, the unit is working well and I am happy with it.
The other brands' flexible wire connections actually fill the box with unneeded wire. Most wall-mounted line voltage devices, like light switches, use the same type of screw connections. This results in less wiring in the box and less space taken up by wirenuts. This leads to cooler temperatures inside the wall box. These devices are designed by the manufacturer to fit into a single space box. The snap-on connector in the back is designed to be removed during the wire attachment and then re-installed when done. This is shown on our video showing how to replace the old unit with the new. This device may not fit as well in a very shallow single gang box, but then again, it is designed to fit into a normal or deep single gang box.
Easy installation and floor is toasty warm!!!
Easy installation and floor is toasty warm!!!
Item Reviewed:Very happy
I was very happy with my new switch. Your teck support was very good.
Item Reviewed:The thermostats that I ordered arrived on time. I got support
The thermostats that I ordered arrived on time. I got support from the support group. Answered my questions and sent me a link to a video on installation. It was an easy DIY project once I watched the video. This was a much needed upgrade to my system.
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Diagnosing the problem was more difficult than resolving it
About every 5 years or so, I have to replace the thermostat. Before ordering a replacement, WarmlyYours responsibly wants to ensure the problem is with the thermostat, not the wiring in the floor. The technician first wanted an Ohm reading so we had to buy an Ohm meter. Then we couldn't understand the instructions on how to take a reading and ended up calling an electrician just to take a reading so we could buy a replacement thermostat. We wound up spending twice the cost of the thermostat when we could have just bought the thermostat and installed it ourselves. That said, I am very happy with my WarmlyYours heating. I just wish it wasn't so complicated to order a thermostat.
Item Reviewed:Great!
Simple installation and it works great.
Item Reviewed:Simple to use and install!
Great product and customer service.
Item Reviewed:Easy
Fast Delivery. Easy to use - simply roll out, staple down, pour self leveler. Wait for tomorrow. This is a "required" upgrade to any stone tiled floor.
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Excellent customer service
I worked with Jenn West and she is extremely professional. From start to finish, she makes the whole process simple and easy. The product is great to work with and if you ever have questions, customer support is great as well. Highly recommend.
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A Model Company!
From using their website, to initial over the phone sales enquires, to shipping times, the product itself, clarity of blueprints and written install instructions, ease of installation, right down to being able to speak with a tech for that added install assistance and peace of mind, THESE GUYS ARE AWESOME!!! This is a model company in how the customer experience should be! Some of the larger corporate giants certainly could take a lesson from WarmlyYours. I typically never engage in giving customer reviews. I simply believe that they should do their job, and I'll do mine. No one sends me a pat on the back and flowers because I have done a good job of paying for goods/services, so don't expect me to send adulations just because you did as you were expected to. HOWEVER, WarmlyYours has so exceeded my expectations, right across the board, that I just absolutely had to respond to them with this review. Many thanks for an overall exceptional shopping and installation experience!
Item Reviewed:New Install
I have been using your product for years with no problems.This time I had a different type of installation with these TC-Strip- PC cable fixing. This is not a very good type of fastener. Does not hold the cable very well and when fastening to the floor it does not hold down well
Item Reviewed:Great
Ordering was very simple as I was helped through the process. Product is very easy to navigate and set up. Works great.
Item Reviewed:Received the Replacement Thermostat Quickly
Received the replacement thermostat quickly and got it installed. Same footprint as the one from over 10 years ago. installation went smoothly. Floor has never missed a beat since then.
Item Reviewed:simple and efficient
very simple controls and easy to use. quality product I've been using for years
Item Reviewed:top quality products and service
Been using WarmlyYours products as an electrical contractor in Ontario for many years and have been 100% confident in all of their items being well packed, shipped fast, and high quality. I have never had one trouble or customer complaint.
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I bought a new thermostat for my heated floor system. They he
I bought a new thermostat for my heated floor system. They helped me find the right thermostat and it was on sale.
Item Reviewed:Priceless
I am on my second floor heating system with WarmlyYours as the provider under my contractor's recommendations. Best decision ever both times: Quick & friendly sales, service, and delivery; Nice choice of controllers with attractive displays easy to use. I can't live without my warm floors (really) and WarmlyYours is a great company.
Item Reviewed:Great product.
I was hesitant to install a heated floor system, but now that it is in and working I love it. The staff is awesome. Thank you, WarmlyYours.
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