Customer Reviews
Comfy and warm
We love our new radiant floor, was easy to install and the only drawback is that it takes a lot of time to heat, but once it's done, it keeps the house warm and cozy
Hector, we are happy to hear that your radiant floor keeps your house warm and cozy. We highly recommend to utilize “early start” feature that is available on most thermostats. That feature will start to pre-heat your system earlier to achieve a desirable temperature at the perfect time for you. - Julia Billen (Owner)
Great customer service!
Ordering directly with WarmlyYours made my purchase so easy, they give you a detailed quote with drawings and design, they're very responsive and keep things on track for you.
Item Reviewed:Nice towel warmer!
It takes a while to get warm; turn it on or program it to begin heating well before your shower. Customer Service is outstanding!!
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GREAT in every way!!
Better than a 10! The customer service, floor plan layout, and instantly warm floor are all outstanding! Laurie was incredibly helpful, professional and courteous, had the floor plan layout reworked, and was always available. Highly recommend their floor heating product and give their customer service an A++
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Mary is great and I have a lot of confidence in the product.
Mary is great and I have a lot of confidence in the product. I try to use it in every job...
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Easy to install and excellent tech support
After many discussions with my Canadian Rep Pauline, who was very helpful in helping me find the right product, my heating rolls arrived within the week. My Environ Flex Roll was so easy to intall with all the website videos and the amazing Tech support. I originally thought I could install on a ceramic tile floor and then I read the instructions!! I phoned tech support and they actually answered my question! No COVID waiting and waiting and waiting, no "due to the high call volume...", they answerd the phone after three rings...and they had the answer to my question and it was Saturday!!! I am very impressed and highly reccomend the product and the service that comes with it.
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Excellent customer service, very fair pricing and nice system
I was very hesitant at first to use this system because of past problems with other electric floor heat systems. But my sales rep Mary was exceptionally helpful and accessible by phone and email. She guided me and answered all my questions efficiently. She also helped me redesign the wiring layout quickly and effectively due to some changes in our layout. I'm very happy with this system and will definitely use the WarmlyYours Floor system again on my next project.
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Wow, what a difference!
WarmlyYours provided the level of expertise, service and support that's expected, but rarely achieved in today's online environment. This product is incredible. We installed the heat mat a under a tile floor and the cold, chilly room was instantly transformed. Everything worked as advertised and expected. Jenn was an absolute pleasure to work with. Everything about the process (including the rapid order and delivery) was 'perfect'! I strongly recommend WarmlyYours! We will order more for other rooms.
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Excellent customer service
I was browsing product as I had wire but wasn't sure if I had everything, I received a call from Troy asking me if I needed some help. I was amazed that he called, i needed help but was afraid to speak with a rep in case they wanted to upsell me. My cable was too long, he offered me a huge discount seeing as I had purchased the wrong size ( from Costco not direct) . I ordered and picked it up the next day, i have never had a vendor call me to see if everything was OK and then provide a discount for something that I messed up. I have installed WarmlyYours in 3 of my rooms, cant see me switching to another vendor..
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Heated bathroom floors
We love our WarmlyYours heated bathroom floors. We put them in 2 baths when we built and wish all our bathrooms had them. We always recommend them to any friends building or remodeling.
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Simple replacement
Replacement for original thermostat (8 yrs) and it’s got a better interface obviously with touch screen. Certainly simpler configuration with its wizard setup. I like the capability to make one off adjustments in 2 touches. Screen saver is nice but just a bit more selection of what displayed in the screen saver would make just that much better.
Item Reviewed:Three months after ordering the floor thermostat, our main fl
Three months after ordering the floor thermostat , an older room that we had floor bathroom's thermostat finally died. Since we ordered the same brand, WarmlyYours, it was extremely easy as a non-electrician to follow directions and take one wire at a time off of the old and onto the new. Didn't get zapped. Turned the power on and programmed it. Works like a charm.
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Almost Five
The whole process was great start to finish. The only reason I couldn’t give the fifth star was because when I called after hours tech support I didn’t get an answer. A tech did call (days later, after the install) but too late.
Thank you for your review and I'll take the 4-stars!. We're sorry that you got disconnected while you were being transferred to our technicians. We called you the next day to follow up and answered your questions and apologize it was too late. We will continue fine-tune our after-hour service, with feedback like yours. - Julia Billen (Owner)
Self-designed
Our specific needs were met via (both) email and conversational assistance. Our recent purchase was the second time we choose “WarmlyYours”...and (once again) we’re glad we did.
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Replacement for a Previous Unit
This was a replacement for a previous unit that was removed with the old countertop. Best thing ever! Don't know how we lived without it!
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Excellent Customer Service
I installed a towel warmer during a home renovation in 2015 and it was perfect. It worked as advertised but over the years the mounting brackets started to rust. I contacted WarmlyYours and the company replaced the brackets free of charge. Thank you WarmlyYours!!
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Very Professional Team
A very professional team. They always reply to your email very fast and answer all your questions. They also provide you an installation plan with details. We install the product for the client and it’s working well.
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Heated master bath floor
Great experience from designing it to receiving the materials. Installation wasn't all that difficult but some of the directions were a little confusing. Overall the floor is warm and wonderful!!
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Great support
The support from engineering/technical and sales was over and beyond. Great product and look forward to using this winter. I had an excellent licensed electrician and tile person that contributed to my experience. Thank you for promptly answering my questions/concerns.
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Warmer Switch
The staff was awesome... helped me to not only find the correct part, but also guided me thru the install of this part. Great company, great service. Will shop with WarmlyYours again!
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SERVICE with a smile!
The staff at WarmlyYours was incredibly helpful, and guided me thru the entire process of finding the part I was in need of. They were so caring and friendly! Everyone has reached out to me several times to make sure I am satisfied with the replacement part as well as the heating unit the part was installed in. I cannot say enough good things about this company, its service and its staff.
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floor cable easy to use
simple and fault free design
Item Reviewed:floor cable easy to use
simple and fault free design
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