WiFi Control for Roof and Gutter Deicing Support


This support page provides publications, manuals, videos, support articles, and common support questions for the WiFi Control for Roof and Gutter Deicing product line.


Main Products (1)

question-mark
Common Support Questions (11)

publication
Publications and Manuals (4)

Videos (6)

Articles (7)

box-2
Older Models (1)

Create a new Support Request

Common Support Questions


Electric-resistance heating cables and systems have no polarity. This includes all current WarmlyYours heating elements.

Need more help? View support options

WarmlyYours self-regulating cable is suitable for use on standard asphalt or wood shingles, angled cedar, tile or terra cotta, slate, flat membrane-type (rubber or EPDM) roofing, and metal roofing. For attaching, the same clips are used for both slate and cedar roofing. Always check local codes for approved methods of heating roofs and gutters.

Need more help? View support options

WarmlyYours does not recommend installing de-icing systems on ribbed metal roofs. This is because ribbed metal roofs typically aren’t flat enough for attachment of the mounting pads or proper contact of the cables with the roof.

Need more help? View support options

NEVER use an extension cord. If you do not understand the electrical requirements needed regarding the electrical receptacle plug, contact your local electrical inspector or a licensed electrician.

The reason for this is due to safety and performance of the system. Extension cords are often not properly selected and will degrade, potentially leading to electrical shorts or other hazards such as fire. Roof de-icing cables are designed to be connected directly to a properly rated outlet, and the length and type of extension cords may not be rated for the same power load, leading to insufficient power supply, potential damage to the cables, and further safety risks including their ability to prevent ice dams on your roof.

Need more help? View support options

Yes, WarmlyYours self-regulating deicing cable may be used in a drain opening or in a trench. It cannot go inside a pipe.

Need more help? View support options

No, typically leaf guards need to be removed for the deicing cable to be installed in the gutter to work effectively.

Need more help? View support options

  • Overlapping WarmlyYours self-regulating cable is possible because self-regulating cable regulates heat output to prevent overheating and damaging the cable.
  • Overlapping WarmlyYours constant wattage cable is not possible because it is on all the time and cannot come in contact with itself or any other constant wattage heating cable, as it will overheat and fail.
  • Self-regulating cable requires the use of a control and/or a sensor to operate. WarmlyYours offers a variety of controls ranging from a basic manual control to our premium option that provides the ultimate in convenience and hands-off operation.
  • Constant wattage cable does not require a thermostat/controller and can be connected to an outlet throughout an entire winter, during a single snow event, or whenever deicing is needed. An optional plug-in thermostat can be used if desired.
  • Self-regulating cable is designed to be cut to length at the jobsite by an installer where it can then be end-capped with accessories (sold separately).
  • Constant wattage cable cannot be shortened or altered in any way.

Need more help? View support options

WarmlyYours roof and gutter deicing self-regulating cable loses its power ramp-up ability at about 5-10 years, but it will still work at its rated wattage for years. Properly installed WarmlyYours roof and gutter constant wattage cable usually lasts well beyond its warranty period.

Need more help? View support options


Publications and Manuals



Videos



Articles




Speak to a radiant heating expert


Can’t find what you’re looking for? Create a Support Request