After having a horrible experience this month with a large company’s customer service (or lack of) I was thrilled to have my issue taken care of so quickly. Everyone was very friendly and helpful!
We contacted WarmlyYours on Thanksgiving and our call was promptly answered. He walked us through what the issue could be (it was the thermostat) and followed up until we told him the problem was resolved.
I had a problem with a thermostat or the heating element in a heated tile floor. Jeff at WarmlyYours was extremely helpful with helping me with diagnostics to check the floor element and the thermostat. He sent follow up emails as well as calling back to help. Fantastic customer service!!
The help provided solved my problem. The technician was very knowledgeable and was able to explain the solution to me.
I installed (DYI) 2 WarmlyYours floors (bathrooms) in 2007 and never had a problem. One controller started to act up so I replaced both because of their age. Awesome tech support (truly 24/7) and easy to install hardware. I even received a phone AND email confirmation when the parts shipped. I wish all businesses were this customer orientated.
I had a technical question about the performance of the floor with different types of flooring and the gentleman had full knowledge of it and answered my questions very quickly
From trouble shooting the old thermostat to the install of the new the support and follow up was excellent.
Mr. Jeff Burnett is the support representative that call me back and he was super frendley and of a great help. My english was a little uncertin but M. Burnett listen to me verry respecfully. He help me and sended me some email that were verry helful. Its my third house with your product and i am verry satisfeid. Im ordering a new thermostat whit confidence. Thank you and sorry for my french
Thank you so much to your technical support team for answering my questions. The system is now wired up and works great!
Jeff made himself available more than once (user friendly). He covered potential problems and answered my questions as I learned accurately so that the problem was resolved and I now enjoy my warming mat. One for the good guy !!!
Thanks so much!! After the webinar I went back and redid the testing per the explanation in the webinar and it turned out I didn't have a short. The GFI fault was in the old thermostat and putting in a new one fixed the problem!! No ripping up slate tile. So now my feet are warm again just in time for winter. Thanks for the great support!!
Spoke w Jeff…I do believe..was very helpful and resolved our issue right away…he knew exactly what our problem was right away…he also did a follow up call which was great….aside from not having direct assistance on “extended hours/weekends “ all went well…thnx
They were very helpful in tracking down the problem with my system and getting me a replacement thermostat right out! Thank you very much for getting my floor working again!
Called me back multiple times. Very responsive and willing to help. Solved issue on first try. Amazing. Thanks again.
Their customer response and problem resolution is second to none. Excellent service
The tech support guy that I spoke with--I wish I could remember his name--nailed it with the solution to my problem with the programmable thermostat I had installed with my radiant floor. He listened very carefully to my description of the problem and knew immediately what was needed to fix it. He guided me through the repair of the thermostat over the phone, and I was up and running in less than 10 minutes. Thanks for the great help!!
Jeff provided clear instructions and advised what next steps should be taken given the response from the system. He followed that up with written instruction and then followed that up with an email asking about progress. Very good service.
Anatoliy, Scott, and Jeff for their help. We purchased a house with a WarmlyYours heated sun room floor that was improperly installed. With their help, we now have a much better operating system.
New controller is installed and working perfectly. We have toasty warm kitchen floors again!! Appreciate the follow up. Gotta tell ya, am really impressed with the tech support I received and how fast I was able to get the replacement thermostat. You guys got it going on!! Thanks again
I like the new thermostat we purchased, but am most impressed by WarmlyYours' technical support. When we first encountered a problem with our old thermostat, and again when I installed the new one, the technical support was available after hours and on a weekend. They claim 24-7 support and they delivered. In both cases they were knowledgeable support personnel who provided the help needed. The wait time for a tech on both occasions was just a few minutes and again, this was outside of normal business hours. There was also a follow up email to ensure that all of my support needs had been satisfactorily addressed. My experience with this company has been unusually pleasant!
Spoke w several techs, all were cheerful, helpful, seemed to know their “stuff”. Problem was easily resolved once the problem was properly identified.
Happy wife, happy life! We just did a remodel Laundry/Mud Room, Bath and Office. Wife loves coming in from the cold taking off shoes and having a warm floor to stand on. Simple as putting a 3' x 8' mat in our walk area in laundry room makes a world of difference for heating. This room "did" not have a heat source. House built in 1888. So far we have noticed the cost of electric is negligible for the extra warmth. Since we remolded and decided to put WarmlyYours under our tile in the Laundry and a few added sealants, we are toasty. We also installed a mat in the Shower. (Wow!) Also, get the WiFi thermostat, you will enjoy. Next is the Living room and Kitchen. Great customer service and technical service. Like any time you call tech service. You may have to wait a bit. But patience, we only spent like under 5 minutes with the tech and had our questions answered. Shout out to Jenn W, always prompt to call back or e-mail. We had to get a new thermostat and within two days, we had, installed and returned. Last but not least. Veteran or Arm Forces discount! God bless WarmlyYours. They love the heroes that serve and have served this great country.