PRO-Tect Dual-Zone Control Support
This support page provides publications, manuals, videos, support articles, and common support questions for the PRO-Tect Dual-Zone Control product line.
Common Support Questions (11)
Publications and Manuals (4)
Videos (3)
Articles (2)
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Common Support Questions
Unfortunately there's no set answer for this because it depends on many factors such as the diameter of the pipes, the installation density of the heating cables, the outdoor temperature, the installation of thermal insulation sleeves, etc.
There are too many variables to provide an accurate answer. Even though this product is designed to keep pipes from freezing, it is not designed to thaw pipes. If your pipe has frozen with the heat tape installed and energized, please check the placement of the built-in thermostat and verify that the insulation has been properly installed and waterproofed.
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Yes, it can be used for both application types to prevent pipes from freezing and bursting during cold weather.
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Never spiral heating cable around pipes. Attach self regulating cable in straight runs at the 8 o'clock position, or if two runs are required (pipes greater than 12“ diameter) attach the cable at the 8 o'clock and the 4 o'clock positions. Please refer to the installation manual for further information.
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WarmlyYours offers a conversion kit (SR-PLUG-KIT) to enable a plug-in requirement. This kit includes ground fault equipment protection (GFEP). The receptacle must be 120V, grounded, and approved for wet locations if located outside. The self regulating cable must not exceed 140‘ in length.
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WarmlyYours does not recommend using an extension cord for permanent installations. Pipe heat should always be plugged directly into a receptacle or hardwired to the circuit that is powering it.
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No. Only install pipe heat (heat trace cable) in accessible locations. Do not install this self regulating cable in walls or any place where the cable is hidden. Do not run it through walls, ceilings, or floors. The cable must be installed 10“ away from combustible surfaces, such as wood, and it should not be embedded in insulation or roofing material.
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Do not wrap self regulating cable around the pipe in a coiled or spiral fashion, and do not use electric tape to attach it. WarmlyYours recommends attaching the cable in a straight run and to use aluminum or fiberglass tape, pipe straps, or plastic zip ties to attach the cable. Then cover the assembly with fire-resistant insulation and assure it is waterproof. Place electrical heating cable WARNING labels every 10‘, and where the label will be clearly visible.
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Use plastic zip ties, aluminum or fiberglass tape, or pipe straps. Do NOT use vinyl electrical tape, masking tape or duct tape. Do NOT use metal wire or metal twist ties to attach the cable.
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Self-regulating cable heats to the specified watts per linear foot when energized
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Ice Shield is 120V or 240V and outputs 5W/ft, and is designed for roof and gutter deicing.
PRO-Tect is 120V or 240V and outputs 5W/ft, 8W/ft, or 10W/ft, and is designed for pipe freeze protection.
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The 3 dashes indicate that no ground fault current is being detected because that channel is not calling for heat.
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Publications and Manuals
Technical Information
Self-Regulating Pipe Freeze Protection Controls Comparison Chart CANADA (English)Videos
Product Line Videos
Articles
CAN PT ECONOMY UNIT INTERFACE WITH BMS? CAN IT COMMUNICATE WITH BACNET OR MODBUS?
Why starting current of self regulating cable is higher than operating current?
Why starting current of self regulating cable is higher than operating current?