Questions and Answers for Ember Flex Radiant Panels

How hot is the infrared heating system when in use?

The heater is very hot during use (up to 120° C or 248° F).

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How far from the radiant panel will the heat substantially radiate and where should it be aimed?

Radiant heat travels through air, and typically heats up objects closer to the panel first and then the rest of the room later. Infrared heating from the panel can be easily detected from about 3-4 feet. Ideally, the radiant panel should be aimed onto the area with more use, since that will be the surface that will warm up first.

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Can an Ember radiant panel be mounted on the ceiling?

Only the Ember Flex radiant panels can be mounted from the ceiling and they come with all of the necessary hardware to accomplish this.

None of the radiant panel heaters from the Ember Glass or Ember Mirror lines can be mounted from the ceiling.

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How do you keep a sunroom warm in the winter?

Sunrooms can be very cold during the winter months. While a furnace may push some warm air into the room, the large number of windows, exterior walls, and other causes of heat loss in a sunroom will typically keep it from having a comfortable temperature level. Floor heating and radiant panels will add radiant heat, which the human body absorbs faster than other forms of heat, to the room so that it feels warm even at lower temperatures.

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How quickly does the radiant panel heat up?

The startup heating time for this infrared heating system is approximately 5 to 10 minutes. However, your room will not feel warmer immediately because the cold objects in the room (furniture, walls, ceilings, floors, etc.) need to warm up first. Once these surfaces are heated via infrared heating, the warmth will spread throughout the room.

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What is an Ember radiant panel heater made from?

The heat conductor is carbon fiber pressed in an epoxy ceramic resin.

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What should I do if my Ember radiant panel won’t heat up?

Verify 120V power at the connection of the panel to the circuit at the junction box in the wall (for hardwired connections), or at the outlet (for plug-in connections). Each Ember heater has a built-in safety switch that turns off the heating element automatically if it overheats. By unplugging or disconnecting the unit and waiting for about 10 to 15 minutes, the safety switch will reset automatically and the unit will be operational again.

If you experience additional issues, please give us a call at 1-800-875-5285.

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How far from the radiant panel will the heat substantially radiate and where should it be aimed?

Radiant heat travels through air, and typically heats up objects closer to the panel first and then the rest of the room later. Infrared heating from the panel can be easily detected from about 3-4 feet. Ideally, the radiant panel should be aimed onto the area with more use, since that will be the surface that will warm up first.

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How does one know which size panel is correct for a room?

If you have a room with "average" insulation levels, take the square footage and multiply it by 7 or 8 watts per square foot. That will provide a good estimate of the watts needed to heat that space.

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Is there a concern with children touching the radiant panels if they get too hot?

Radiant panels using infrared heating can get very hot on the surface (up to 248° F). For safety, it is recommended that your radiant panel be mounted out of the reach of children.

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Where is the on/off button for an Ember radiant heating panel?

There is no on/off button. If you're using your dual connection Ember radiant panel in the plug-in configuration, it can be unplugged when not in use or paired with compatible plug-in control devices like a timer. If you've elected to convert your dual connection radiant panel to a hardwired connection, the radiant panel should be wired to a hardwired control option like a switch, a hardwired timer, or a hardwired thermostat.

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Do you have a calculator for monthly radiant panel heating cost?

We do not have a Radiant Panels Running Cost Calculator. However, this can be determined easily by taking the panel’s wattage, dividing it by 1000, and then multiplying the result by the local kW/hr cost – then take this hourly cost and multiple by 730 hours to get a monthly estimate.

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Are the Ember panels Listed by a Nationally Recognized Testing Lab (NRTL)?

Yes, they are cTUVus Listed.

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On what side of the panel is the hardwire connection/lead located?

The power box, where the cord starts, is located at the lower-middle part of the panel (for vertical mount) or left-middle (for horizontal mount). See additional images in the product's image gallery.

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Are the Ember radiant panels in compliance with International Electromagnetic Fields (EMF) standards?

Yes.

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How can I make my room warmer without a heater?

Floor heating will typically add the most heat to supplement an existing heating source and it will not take any extra space since it is embedded in the floor. If you are not remodeling your floors but have some open wall space, you should mount a radiant panel. For the most effective results, install the panel so that it points toward the area where you will spend most of the time.