Radiant Floor Heating Reviews
Mary is great and I have a lot of confidence in the product.
Mary is great and I have a lot of confidence in the product. I try to use it in every job...
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Warm Feet
Everything went well and according to the plan!!! Thank you for all the help.
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Easy to install and excellent tech support
After many discussions with my Canadian Rep Pauline, who was very helpful in helping me find the right product, my heating rolls arrived within the week. My Environ Flex Roll was so easy to intall with all the website videos and the amazing Tech support. I originally thought I could install on a ceramic tile floor and then I read the instructions!! I phoned tech support and they actually answered my question! No COVID waiting and waiting and waiting, no "due to the high call volume...", they answerd the phone after three rings...and they had the answer to my question and it was Saturday!!! I am very impressed and highly reccomend the product and the service that comes with it.
Item Reviewed:Excellent customer service, very fair pricing and nice system
I was very hesitant at first to use this system because of past problems with other electric floor heat systems. But my sales rep Mary was exceptionally helpful and accessible by phone and email. She guided me and answered all my questions efficiently. She also helped me redesign the wiring layout quickly and effectively due to some changes in our layout. I'm very happy with this system and will definitely use the WarmlyYours Floor system again on my next project.
Item Reviewed:Wow, what a difference!
WarmlyYours provided the level of expertise, service and support that's expected, but rarely achieved in today's online environment. This product is incredible. We installed the heat mat a under a tile floor and the cold, chilly room was instantly transformed. Everything worked as advertised and expected. Jenn was an absolute pleasure to work with. Everything about the process (including the rapid order and delivery) was 'perfect'! I strongly recommend WarmlyYours! We will order more for other rooms.
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Heated bathroom floors
We love our WarmlyYours heated bathroom floors. We put them in 2 baths when we built and wish all our bathrooms had them. We always recommend them to any friends building or remodeling.
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Excellent customer service
I was browsing product as I had wire but wasn't sure if I had everything, I received a call from Troy asking me if I needed some help. I was amazed that he called, i needed help but was afraid to speak with a rep in case they wanted to upsell me. My cable was too long, he offered me a huge discount seeing as I had purchased the wrong size ( from Costco not direct) . I ordered and picked it up the next day, i have never had a vendor call me to see if everything was OK and then provide a discount for something that I messed up. I have installed WarmlyYours in 3 of my rooms, cant see me switching to another vendor..
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Simple replacement
Replacement for original thermostat (8 yrs) and it’s got a better interface obviously with touch screen. Certainly simpler configuration with its wizard setup. I like the capability to make one off adjustments in 2 touches. Screen saver is nice but just a bit more selection of what displayed in the screen saver would make just that much better.
Item Reviewed:Almost Five
The whole process was great start to finish. The only reason I couldn’t give the fifth star was because when I called after hours tech support I didn’t get an answer. A tech did call (days later, after the install) but too late.
Thank you for your review and I'll take the 4-stars!. We're sorry that you got disconnected while you were being transferred to our technicians. We called you the next day to follow up and answered your questions and apologize it was too late. We will continue fine-tune our after-hour service, with feedback like yours. - Julia Billen (Owner)
Three months after ordering the floor thermostat, our main fl
Three months after ordering the floor thermostat , an older room that we had floor bathroom's thermostat finally died. Since we ordered the same brand, WarmlyYours, it was extremely easy as a non-electrician to follow directions and take one wire at a time off of the old and onto the new. Didn't get zapped. Turned the power on and programmed it. Works like a charm.
Item Reviewed:Very Professional Team
A very professional team. They always reply to your email very fast and answer all your questions. They also provide you an installation plan with details. We install the product for the client and it’s working well.
Item Reviewed:Self-designed
Our specific needs were met via (both) email and conversational assistance. Our recent purchase was the second time we choose “WarmlyYours”...and (once again) we’re glad we did.
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Heated master bath floor
Great experience from designing it to receiving the materials. Installation wasn't all that difficult but some of the directions were a little confusing. Overall the floor is warm and wonderful!!
Item Reviewed:Great support
The support from engineering/technical and sales was over and beyond. Great product and look forward to using this winter. I had an excellent licensed electrician and tile person that contributed to my experience. Thank you for promptly answering my questions/concerns.
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clumsy but do the job
certainly not the best method, but cost effective and work as anticipated
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fault-free design
simple to install and use at a good price
Item Reviewed:floor cable easy to use
simple and fault free design
Item Reviewed:WarmlyYours is the recommended flagship for customer service
There are so many companies who do OK for customer service, but WarmlyYours goes above and beyond the traditional found today. Their products are great and customizable, warranty very honourable, shipping has many options for price and speed. Been my "go to" floor heating company for 4+ years
Item Reviewed:Seamless & Great service
Seamless integration from previous, older units. Great service in purchasing when needing feedback for backwards compatibility. Newer touch screen looks great and WiFi makes set up simple.
Item Reviewed:basement bathroom
keeps basement bathroom floor toasty.
Item Reviewed:Great product and excellent customer services!
I enjoy dealing with Mary who helped me to choose the right product for the project I engaged her on. Excellent customer service and she went the extra mile to ensure I got all of what I needed to complete the project. Product perfect for my needs...
Item Reviewed:Great price. Remember to open the box and install the temp se
Great price. Remember to open the box and install the temp sensor while installing the mat
Item Reviewed:Great product, easy to install, just follow the map they give
Great product, easy to install, just follow the map they give you. Also do not forget to Install the temp sensor included with your thermostat.
Item Reviewed:Great product great price
Pedro was great to work with even though we went back and forth with layout changes due to my little working knowledge of their product but everything turned out fine, I’m real pleased with my purchase and the support from Pedro and the Tech support as well.
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