nSpire Touch WiFi Frequently Asked Questions

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How do I work with my electrician to install WarmlyYours electric floor heating?

While WarmlyYours electric radiant floor heating systems are typically installed by your floor covering contractor, a licensed electrician is recommended for the final thermostat hook-up. With every quote, we provide an Installation Plan layout, together with an electrical plan that has all the info required for the electrician.
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How can I determine what I need for my floor heating project and how can I find out what my floor heating system will cost?

You can use the Instant Quote Tool, which gives you many options for your floor heating coverage. Use this interactive tool to design your room online and receive an instant quotation with product recommendations, rough-in and installation kits, cost of your control, etc. Planning your floor heating project is made easy when using our Instant Quote Tool.

Send us your floor plan or fax it to (800) 408-1100 and we will send you a quote, product recommendation and a free custom installation plan for your project.
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How do I know if I am installing my electric floor heating system properly?

Please keep in mind that you must check your electric floor heating system with a digital ohmmeter in conjunction with a Circuit Check™. Take an initial reading as soon as you take the product out of the box to verify that it is within -5% / +10% of the values stated on the product’s label. This will give you a basis of comparison for future readings. Take a second reading once you have positioned the system to match your custom installation plan. It is also advisable to take an additional reading in the middle of the tile installation, just to make sure that the Circuit Check™ is doing its job. Then, take a final reading when you are finished with the floor installation and are ready to hook up the thermostat.

The Circuit Check™ is a tool developed by WarmlyYours to give you peace of mind and ensure trouble-free installations. Simply hook up the cold leads to the tool while you position the system to match your custom installation plan.

The Circuit Check™ will continuously monitor the continuity of the circuit during the installation of your system and during the installation of your flooring. The Circuit Check™ beeps immediately when a short in the system is detected, alerting you to a potentially damaged cable in the area you are working, before you lay the tile over the electric floor heating system.
 The WarmlyYours technical support team is available 24/7 to provide assistance if the alarm sounds, or if you would have any questions during your installation.
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Can I use electric floor heating as a primary heat source?

Yes, in most cases, an electric floor heating system can be effective as a primary heat source. However, our TempZone™ and Environ™ systems are most commonly used as a secondary heat source, providing floor-to-ceiling radiant heat to any room in your home where you desire more warmth and comfort.

If you are considering electric floor heating for an addition to your home, such as a sunroom where you have no other source of heat, WarmlyYours offers an innovative online tool which calculates approximate heat loss. This tool can help you to determine if a WarmlyYours’ electric radiant floor heating system will provide your desired comfort temperature throughout the year. You can access the Heat Loss Calculator or you can call us at (800) 875-5285 and a Customer Service Representative will make the calculation for you.
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How can I make my basement warmer?

A floor heating system can work as a supplemental heating source and make the basement warmer. If more heat needs to be added to the room, you can experiment with setting the floor heating thermostat to higher temperatures.
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What breaker and wire size do I need to use for a floor heating system?

The breaker and wire sizes are selected based on the total amperage of the WarmlyYours heating system connected to a single thermostat. This information is on the WarmlyYours heating system's installation plan, electrical plan, or UL label. Based on guidelines from the National Electrical Code: loads up to 16 Amps may utilize 12 gauge wire with a 20-Amp breaker, and loads up to 12 Amps - 14 gauge wire with a 15-Amp breaker. Local code and/or other factors may change these guidelines.
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How does electric floor heating work?

Electric floor heating works by having an electric heating cable installed underneath the flooring (embedded or floating, depending on the system and floor type), which is then wired to a special thermostat (either one specifically designed for electric radiant floor heating, like a WarmlyYours’ nSpiration Series control, or a third-party thermostat). When turned on, the heating cable emits heat upward through the flooring which is then radiated throughout the room, heating all solid surfaces. 
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Can a floor heating thermostat be used to control both a towel warmer and the floor heating element at the same time?

No, floor heating thermostats are not compatible with the towel warmers. We would also not recommend using both devices on the same control, as it does not take the same amount of time to reach the ideal temperature for each product, which could lead to one unit to overheat and the other to not function properly.

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What temperature will my heated floor reach?

The temperature of your floor can range anywhere between 75°F to 95°F. The floor's actual temperature will depend on a number of factors including the amount of heat loss that the room experiences as well as the room’s configuration. For instance, the warmth contained in a two story entry way would likely be less than that of a smaller, more enclosed area such as a bathroom. In a bathroom that is located on the second floor of your home or over another floor in your home that is typically heated, the temperature of your heated floor should easily reach a comfortable temperature of 85 degrees Fahrenheit, if the electric floor heating system is installed correctly. For the heat loss calculation for your specific room, you can access the Heat Loss Calculator or you can call us at (800) 875-5285 and a Customer Service Representative will make the calculation for you.
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How many square feet of floor heating can be connected to one thermostat?

One thermostat can control multiple heating mats/cables as long as all the heating elements are using less than 15 amps:

TempZone™ will cover aprx. 120 sq. ft. for 120V systems and 240 sq. ft. for 240V systems on one thermostat.

Environ™ will cover aprx. 150 sq. ft. for 120V systems and 300 sq. ft. for 240V systems on one thermostat.

Slab Heat will cover aprx. 90 sq. ft. for 120V systems and 180 sq. ft. for 240V systems on one thermostat.
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How does electric floor heating compare to central or forced air heating?

Typically, electric floor heating is used as a supplemental heat source but in some cases, it can be used as a primary heat source. Electric floor heating is more energy efficient, less prone to spreading dust and allergens, and easier to control from room to room. Air-based heating systems can be used for both heating and cooling and can be a good way to control air quality in the home with regular maintenance. 

For a more in-depth answer to this question, check out Your ‘Cheat Sheet’ for Radiant Heat vs. Forced Air. 
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Is this model a universal electric floor heating thermostat that will work with other floor heating brands?

WarmlyYours's floor heating thermostats are typically universal and can be used with the majority of electric floor heating systems as a new or replacement controller. Please review the electrical specs of both the thermostat and the heating system to ensure a proper match for the heating system, sensor, etc. You can also give us a call at (1-800-875-5285) and we can help answer any remaining questions. 
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Does this system work with Cork Flooring?

Cork flooring can be used with floor heating if the r-value is under 1. You will need to find the r-value of the flooring you choose and let your account manager know during the design stage. Cork flooring should have a low r-value to minimize trapped heat.
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Can a thermostat be placed on an exterior wall?

In theory, it is possible, if no other options are available. We do not recommend it, but If the thermostat is controlling the floor temperature with a floor sensor, then it can go on an exterior wall. It is important that the floor sensor gets located in an area of the floor not hit by sunshine.

If the thermostat will be controlling the air temperature with the built-in ambient sensor, then it should go on an interior wall.
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How is the slab heating system controlled?

You can control your slab heating system with any WarmlyYours nSpiration Series thermostat. Depending on the size of your project, you may also need to add a relay or nJoin power module.
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Can the system be put on a relay so one thermostat can control 2 areas?

We strongly recommend using one thermostat for each room/zone. This will help the system operate more efficiently while making it easier to customize the heating needs of each space. But it is possible to use one thermostat to control floor heating in two separate rooms along with power modules. All installations must comply with local Electrical Codes.
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Can you install multiple sensors in the floor for one thermostat?

Yes, you can install multiple sensors while installing the floor heating system. Only one of these sensors should be connected to the floor heating thermostat. Any secondary sensors can be run through conduit up to the thermostat area to be connected in the future should anything happen to the original sensor. The sensor is low voltage and may not need conduit. If conduit is required, it will need to be separate from the return power leads.
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Does a floor heating system require a separate GFCI breaker, and if so, what amperage?

A Warmly Yours indoor floor heating system should not be installed with a GFCI breaker because GFCI protection is built into the thermostat and power module.  And while it's not always required, we strongly recommend a dedicated circuit for each thermostat and power module to limit the occurrence of ground fault nuisance tripping caused by multiple GFCI devices on a circuit. The amperage of a breaker would depend on the amp draw of the heating system. For example, a TempZone Flex Roll (which provides approximately 15 watts of energy output per square foot) that is providing 15 square feet of heating coverage will draw only 225 watts ( 1.9 Amps), so a 15 Amp circuit would suffice.  Always size breakers according to your local Electrical Code requirements. 
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How do I setup my OJ WIFI thermostat? Where do I search for the OJ WIFI App?

See attached document for full description.  OJ App can be found on the App store under "UWG4".

https://www.warmlyyours.com/en-US/publications/NSPIRE-TOUCH-WIFI-SETTINGS-AND-REMOTE-CONTROL-SETUP-GUIDE-A.pdf
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I forgot my OJ Microline UWG4 password, how do I reset it?

Forego the app because the password cannot reset there, and go to a web browser and to the website mythermostat.info   Once there, click 'Forgot password'.
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In regard to heavy or large objects on the floor, how should floor heating be planned to accommodate these?

An area where large furniture will cover the floor should have enough clearance underneath to allow air to circulate. Any areas where floor heat may be trapped (rugs, box bottom furniture), let your sales rep know so we can design an installation plan around these areas.
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My nSpire WiFi account activation doesn't seem to work, what do I do?

Login to mythermostat.info from a web browser to confirm account activation.  A password reset may be required and the web browser login is the only menu that allows this.  Assure the ONLINE, CONFIRMED, and LINKED statuses are all YES; activation succeeded.  You may now proceed to use the mobile device OJ Microline UWG4 app.  If activation did not succeed, contact WarmlyYours Technical support at (800) 875-5285 during normal business hours for assistance.
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Where to connect the ground wire of floor mats/cables?

The ground wire in the floor mat must be connected directly to the ground wire of the supply or to the house ground wire.
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