Customer Reviews for Snow Melt Mat 240V, 2 x 15 ft., 30 sq.ft., 6.25A
Great services
Very Good Communication, Quick Delivery, Great Product, excellent communication.Will do business again.
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Excellent company to work with.
Purchased a snow melting mat that was installed in concrete. Haven't had any snow yet to try it out but it should definitely help in the winter. Laurie at WarmlyYours was excellent to work with and responded very quickly to my questions. Thanks so much!
Item Reviewed:Very professional
I needed this product asap.. They were on time and readily available for any questions!
Item Reviewed:Good choice
The WarmlyYours ice melt I recently installed is working great. They clearly have a 5 star product. I have only two slight complaints: none of the contractors referred by WY ever bothered to call back, so I had to find electrician and concrete guy myself. The plastic cover on the Snow Switch should be hinged instead of fastened with screws.
Item Reviewed:Excellent support, product, documentation, and stock
I had many questions, both while planning, and just before installation. WarmlyYours was great and answers, their on-line documentation is detailed and helpful, and everything was in-stock for pick-up. Looking forward to the snow.
Item Reviewed:Great experience
From customer service to product quality, it was nice to have a company in your corner to help tackle a project.
Item Reviewed:Wonderful as usually
Pedro and the tech team were wonderful as usual
Item Reviewed:Great Customer Service for an Excellent Product
Our experience with WarmlyYours was great from the beginning. They were easy to work with and provided a custom plan and all the necessary hardware to accomplish the job. We changed the design in the process and we were helped every step of the way. The system was on just this week and everything functioned accordingly.
Item Reviewed:Must have this if you live in a snowy region
Works great! No more salt or shoveling!
Item Reviewed:Mary knows her stuff. If she doesn't know , she calls you bac
Mary knows her stuff. If she doesn't know , she calls you back within minutes with an answer.
Item Reviewed:Good quality product
WarmlyYours is a good quality product. The mat was installed this spring. I haven't connected it to power yet. Technical support through the process was excellent . The product shipped and arrived on time. The price seemed a little high but sales staff worked with me to eliminate items I didn't really need to reduce the overall costs to a more palatable level. Recommend it!
Item Reviewed:Very good service Thanks Roy
Very good service Thanks Roy
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Product was delivered promptly
Product was delivered promptly. It was a pleasure working with Pedro and the rest of the team!
Item Reviewed:Online Information Availability and Clarity
As a P. Eng I like to know all the technical details, product availability, product manual availability and pricing before I will consider buying a product. All this information was easy to access online with the WarmlyYours products.
Thank you for the 5-star review Jim. I'm happy you found everything you needed and I wanted to let you know that our tech team can also review your project in detail with you to make sure all goes according to plan! Reach out to me directly at jbillen@warmlyyours.com if we can be of further help. - Julia (Owner)
Kerilyn was especially helpful when I needed extra assistance
Customer service is a key factor in customer satisfaction.
Item Reviewed:Just What I Needed
I needed a small area heated to melt snow that comes off the roof by our front door. The 3x5 mat was just right. The website write-up was accurate, ie I got just what I expected. It was easy to install (wiring can be the trickiest part, but that's not a WarmlyYours issue -- I wired it to an inside manual switch). All in all, it was what I needed, easy to install, one or two phone discussions were helpful, and it works great.
Item Reviewed:Great customer service!
My sales rep. was amazing, super helpful and efficient.
Item Reviewed:Great Staff
During the ordering process I was contacted multiple times to make sure the product I was getting was exactly what I needed. The switch cover came damaged as it appeared to be put on a little too tightly and it cracked. The staff were more than happy to send me a replacement. I purchased these in the winter to have on hand for spring when they will be installed so I can’t speak to how well they work at this time. I’d definitely order from them again though just based on the customer service I’ve received.
Item Reviewed:Worked as it says it will
Easy install and thanks to the great engineers that put together the plan. Turn around was awesome.
Thank you for the review Jason! Speed is our middle name here at WarmlyYours. I hope your winter is snow-free! - Julia (owner)
The MAT was very easy to install.
The MAT was very easy to install - the directions were straightforward. My electrician had installed this product in the past, and the customers spoke highly of its efficiency. I can not rate how well it works at my home, as it if far from the weather needed to test it!
Item Reviewed:I'm very pleased with the performance of this system.
I'm very pleased with the performance of this system. It keeps the walkways of the patio clear of snow and ice without requiring any intervention on my part. There are a couple of "tricky" aspects to installing it under interlocking bricks. Keeping it flat while adding 1" of screening on top requires something to hold the mesh down due to the wire being fairly thick and having been rolled up in shipping. Changing heights (step downs, stairs) requires planning and access through retaining walls, etc. such that installing the wire may need to be done concurrently to the stone work being done. Last point to consider is that because the heating wires keep the area around them warmer than the rest of the patio there is a differential of frost heaving between the unheated and heated part of the patio. In my case what happened is the ground froze long before any snow or freezing rain fell, so the first time the system came on, the moisture in the lime screening under the pavers melted and this caused a localized drop in the screenings causing the pavers to be left suspended in the air. Two things to mention about what this meant. The pavers were not in direct contact with the heating wires so it appeared that the system wasn't working. to fix this issue, I walked on the heated area and the pavers dropped down to make contact with the screenings and the system then started to work as expected. The dropped pavers (1/8"~3/16") do create a visible line on the patio over the winter but in spring, it evens out again. I say all this not as criticism but rather to inform potential buyers what to expect so there are fewer unwanted surprises. I am extremely happy with the system and resulting clear paths that allow easy access to the BBQ, spa and bird feeders in the winter. Highly recommend the "practical indulgence" of installing a system like this.
Thank you for your feedback. We're happy that the system is working well for you.
The talk of the neighborhood
Loveland, Colorado - Feb 2017 After several good snow storms - as much as 10-inches - we have the following observations; 1. The auto sensors work great - the mats turn on and are working as the snow falls eliminating build up. 2. We made some max temp adjustments and have settled on 60-degrees F. 3. Blowing snow is tricky - you have to manually run the system since the moisture sensor on the eaves does not "see" falling snow and the heat does not turn on automatically. Not a huge issue but if ignored the blowing snow can build up to quite a depth making he system work very hard to melt it. 4. The edges of the walk do not get warm enough to melt - the "clear area" is pretty much the limit of the mat. We have a pretty good mass of concrete but it does not warm enough to melt either edge - about 2-inches on each side. 5. It has been the talk of the neighborhood - everyone nosing around to see the installation and asking how it works. It definitely has eliminated the frozen spot at the front of our porch and had given peace of mind we won't have someone take a terrible spill on the ice. Thanks very much for that!
Item Reviewed:Works like a charm!
The product works like a charm! Highly recommend to anyone looking for a heated walkway.
Item Reviewed:Excellent quality product.
Excellent quality product. Installed for patio door threshold last summer. Used it a couple times last winter to make sure it worked, it did. I still shovel the stoop and the rest of the concrete, need the exercise anyway. But the heater is there if needed.
Item Reviewed:Installation was a snap
We had the strangest winter in years here in Fort Scott, Kansas. We didn't have any weather this season which would have initiated the WarmlyYours Heating Mats. Please check with me about this time next year and maybe I will have an experience worth rating. I had a great experience with the Ordering and Delivery of your products and am anxious to see how the system works. Installation was a snap as advertised.
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