Customer Reviews for nSpire Touch WiFi Programmable Thermostat (Black)
Excellent Service
The product speaks for its self and the service is excellent.
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Too hot
The designer did not listen to my instructions. I told the salesman that the floor was highly insulated below the subfloor and that the vinyl covering had a temperature limit of 85 degrees. He specified your hottest possible arrangement for the floor size. (Three inch spacing with 3.7 watt wire and very narrow areas at the edge.) It should have had 4 or 5 inch spacing with your cooler 3.0 watt wire. ) I did not catch it until I had it for a while and was very bothered that it was too hot. Eventually I had to send it back and order a much shorter wire.
I'm sorry, we no longer stock the older-style 3 watt cable in a size that is required for your space. We apologize if there was a mixup in our discussions with you. We have historically had very good results with 3.7 watt cable spaced at 3" for enclosed porches. Enclosed porches are usually subjected to high amounts of heat loss, even if the floor is well insulated. It is better to have plenty of BTUs with some to spare than to not have enough. The thermostat that you purchased comes with a floor sensor. With the floor sensor installed in the floor, the thermostat can be set to limit the actual floor temperature to a specific temperature. This "Floor Limit" can be set to any temperature that you desire, or is required by the flooring manufacturer. The floor temperature will not exceed the value you enter, whether the wire is spaced at 3" or 4". We have found that 4" wire spacing works well in a second floor room with a heated room below, but may not have enough output for an enclosed porch. We rarely, if ever, quote 5" spacing because of "striping" of the heat which can result in cold spots in the floor. In the end, we always design a system that we believe will consistently deliver a great result. Thanks for your feedback, we appreciate it.
Excellent service
It was a pleasure dealing with them 1 phone call and they took care of sending me a new thermostat at a discount With in a few days I had the new unit in my hands and installed.
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So happy with my purchase
Simple and complete instructions. DIY easy (even for me). Friendly and helpful (actual) people. And warm bathroom floors! I would and will recommend WarmlyYours to anyone looking for a good value and a positive experience..
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Great stuff. It is my second order. Worked as advertised. Gre
Great stuff. It is my second order. Worked as advertised. Great customer service.
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My customers just love these things! :)
Even people who do not have heated floors on there radar tell me that the love there floor and the convenience of the WiFi thermostat once they have been using it for a bit.
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Replacement Thermostat
Product arrived when promised and was easy to replace. Very happy with the process from ordering to final set up.
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Perfect solution
Happily the new unit you supplied VERY QUICKLY was the exact solution for our problem - a non-functioning heated floor. We are once again enjoying warm tootsies. =)
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Jenn was great help
The lady you recommended for electricians responded quickly, and the electrician was excellent. Thank you.
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Easy to install, works well
Your product works as advertised, was easy to install, came with good instructions and available product support. I recommend it to others.
Item Reviewed:Great customer service !
Easy to ask customer service questions online. Fast reply to questions. I ordered a thermostats directly from them at a great price compared to department stores. Will get my next thermostats from them directly. Ps I went with the wifi thermostat and love it. Thinking about changing my other one just because.
Item Reviewed:Good price and received in a few days!
Good price and received in a few days!
Item Reviewed:replaced old unit
It was very easy to replace as my old wall unit died. Dealing with Lyn was simple and she was very helpful. all and all a great experience and if my other in-floor wall unit stops working I know its no problem going forward.
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Easy Web Site to Navigate
I needed a replacement thermostat for my heated floor. I was lucky and found the WarmlyYours web site. I easily found what I needed. They had plenty of installation info making it super simple. The thermostat arrived in a few days.
Item Reviewed:Replace floor heater control unit
Easy to install, works fine
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Very helpful; The person at WarmlyYours spoke directly with
Very helpful; the person at WarmlyYours spoke directly with the electrician which was invaluable.
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Ordered the nSpire Touch WiFi: programmable thermostat. Easy
Ordered the nSpire Touch WiFi: programmable thermostat. Easy installation and works great. Would definitely recommend.
Item Reviewed:Excellent Thermostat and Help from WarmlyYours
Replaced a 4year-old programmable unit with a simpler non-programmable unit. Installation instructions were easy to follow and diagrams provided were much appreciated. Thermostat works like a charm and is super easy to use and read. A winner! Service by phone and at the Toronto warehouse was top notch A++.
Item Reviewed:SERVICE EXCEED EXPECTATIONS
Had to replace a thermostat for flooring (originally installed 6 six yrs ago). Contacted WarmlyYours , reviewed the issue and was determine required new thermostat. As call was made at end of day; new thermostat was shipped the next day and received shortly after. Super Service . Now installed and back up and warming the floors. Thanks, will recommend you to everyone I know.
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great customer service
I recently had to replace the wall unit of my in floor heating, Lyn my customer service rep was extremely helpful in getting me the correct product, shipping was fast and I am once again enjoying a warm bathroom floor in this cold Canadian winter.
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Excellent all around
The thermostat worked perfectly right out of the box! The best part, however, was the customer service. Both the service for me as well as my electrician (the more technical service). My electrician said this was, hands down, THE BEST technical service he has ever experienced for a product. He was blown away. I am amazed how long the initial product worked flawlessly (over 15 yrs) and that the replacement went so smoothly. I will definitely be recommending this product to anyone who will listen, and will use the products again in new areas of my house/property.
Item Reviewed:Super easy to use!
We upgraded to this thermostat. Our old one was very difficult to use. We love how easy this touch screen is and that we can control it through an app!
Item Reviewed:Thermostat Replacement
I ordered a replacement thermostat for my in floor electric heat and replaced the original which was inoperative and it restored my system operation.
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Warmly yours is really hot stuff
Easy ordering, timely delivery, easy to install. Hopefully lasts another 12+ years.
Item Reviewed:Very good product. Easy installation.
Very good product. Easy installation.
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