Couldn't have asked for better service. Jennifer worked with me on my project, right from the very first quote and while a lot of things changed through the course of the project, I had excellent support all along, accommodating all the changes and providing prompt support all along. Even with returns that I had to make unfortunately, Jennifer and the team were fully understanding and prompt with the transactions. One of those rare companies that seem to value customer satisfaction more than just making money on each customer in the short run. I plan to install heating in other rooms in the near future and I will undoubtedly make the first call to Jennifer at WarmlyYours.
Item Reviewed:Mary was a super lady on this process . She kept me informed about the product availability & shipping & yes we got it just the day before it had to be installed. We finally energized the two coils all working fine, it was a wonderful experience dealing with Mary. Thank you very much.
Item Reviewed:Easy to install AND program thermostat. It's great
Item Reviewed:Excellent product and of quality! It was easy to install with the enclosed instructions and specifications.
Item Reviewed:Great support, price and outstanding documentation including installation guide (visual and instructions).
Item Reviewed:I installed some Environ Flex rolls in our bathroom. After removing the tile and butting down 1/4 cork underlay, it was so easy to lay out the rolls. The flexibility of cutting them allowed me to use a 25"roll for three runs. All I did was watch the video on the thermostat and the install of the rolls. It saved me a ton of money. I now have a very toasty bathroom floor. I would highly reccomend the nSpire Touch thermostat. For the extra money you can customize the settings to your specific flooring material. Pauline was most helpful through the whole ordering process. She got back to me right away. I will definately repeat.
Item Reviewed:We thoroughly enjoy our WarmlyYours bathroom floor heating system. We replaced an 11 year old WarmlyYours thermostat, side doors and buttons, that died with a new, touch screen model. Can't say enough about the new tech: intuitive, easy to use, and seemingly more efficient at controlling the floor heat. Only wish that the screen would auto-fade after 10-15 seconds. Even with the dimmer set as low as possible, electricity is being consumed, and room is light-polluted, when not needed.
John, thanks for your review. We love the nSprite Touch model as much as you do for it’s simplicity. The good news is that you can make the screen completely dark/off in a screensaver mode. Just go into Menu > User Settings > Screen Saver, choose the option “Screen off” and confirm your choice with a checkmark. This setting also minimizes energy consumption. I hope that helps! Julia Billen (Owner)
Good product,easy to install. Termostats look great, easy to use.
Item Reviewed:Termostat looks good, easy to use
Item Reviewed:The materials and quality are equivalent to what I was getting from NuHeat and Laticrete, but the customer service, availability, and price make WarmlyYours the best choice by far.
Item Reviewed:Outstanding! WarmlyYours.com has an excellent website. Qualified personnel assisted on the telephone. Ordering was easy and product arrived as promised. Installation instructions are excellent and the product is very easy to work with. The most important is - yes the floors are warm.
Item Reviewed:Having installed several WarmlyYours products in the rest of the house, we used it for our basement bathroom reno. With basement floors being cold, and having limited vents, the floor heat makes the bathroom cozy. Installation was easy.
Item Reviewed:Jennifer was very helpful in getting the product order for my specific project. The value add service is their engineering department will provide a custom layout of the radiant flooring for easy installation.
Item Reviewed:Once again very happy with the quality and ease of install of the in-floor heat mat by WarmlyYours
Item Reviewed:Like always great service
Item Reviewed:Better than a 10! The customer service, floor plan layout, and instantly warm floor are all outstanding! Laurie was incredibly helpful, professional and courteous, had the floor plan layout reworked, and was always available. Highly recommend their floor heating product and give their customer service an A++
Item Reviewed:Mary is great and I have a lot of confidence in the product. I try to use it in every job...
Item Reviewed:Everything went well and according to the plan!!! Thank you for all the help.
Item Reviewed:After many discussions with my Canadian Rep Pauline, who was very helpful in helping me find the right product, my heating rolls arrived within the week. My Environ Flex Roll was so easy to intall with all the website videos and the amazing Tech support. I originally thought I could install on a ceramic tile floor and then I read the instructions!! I phoned tech support and they actually answered my question! No COVID waiting and waiting and waiting, no "due to the high call volume...", they answerd the phone after three rings...and they had the answer to my question and it was Saturday!!! I am very impressed and highly reccomend the product and the service that comes with it.
Item Reviewed:I was very hesitant at first to use this system because of past problems with other electric floor heat systems. But my sales rep Mary was exceptionally helpful and accessible by phone and email. She guided me and answered all my questions efficiently. She also helped me redesign the wiring layout quickly and effectively due to some changes in our layout. I'm very happy with this system and will definitely use the WarmlyYours Floor system again on my next project.
Item Reviewed:We love our WarmlyYours heated bathroom floors. We put them in 2 baths when we built and wish all our bathrooms had them. We always recommend them to any friends building or remodeling.
Item Reviewed:Replacement for original thermostat (8 yrs) and it’s got a better interface obviously with touch screen. Certainly simpler configuration with its wizard setup. I like the capability to make one off adjustments in 2 touches. Screen saver is nice but just a bit more selection of what displayed in the screen saver would make just that much better.
Item Reviewed:The whole process was great start to finish. The only reason I couldn’t give the fifth star was because when I called after hours tech support I didn’t get an answer. A tech did call (days later, after the install) but too late.
Thank you for your review and I'll take the 4-stars!. We're sorry that you got disconnected while you were being transferred to our technicians. We called you the next day to follow up and answered your questions and apologize it was too late. We will continue fine-tune our after-hour service, with feedback like yours. - Julia Billen (Owner)
Three months after ordering the floor thermostat , an older room that we had floor bathroom's thermostat finally died. Since we ordered the same brand, WarmlyYours, it was extremely easy as a non-electrician to follow directions and take one wire at a time off of the old and onto the new. Didn't get zapped. Turned the power on and programmed it. Works like a charm.
Item Reviewed:A very professional team. They always reply to your email very fast and answer all your questions. They also provide you an installation plan with details. We install the product for the client and it’s working well.
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