Customer Reviews for 24ʺ Brushed Towel Holder Bar for Ember Radiant Heating Panels (Excludes IP-EM-FLX-WHT-0300-CW)
Shipping issues
I ordered this product and quickly received shipment of not one but 2 heated panels both were white glass and the plug in versions problem was I ordered ONE mirror hardwired version, It took many calls texts and emails to get sorted out and after 4 weeks I finally got another shipment This time it was a mirror but it WAS NOT a hardwired version, After consulting my electrician and WarmlyYours tech support I decided to keep it and cut off the plug to wire it directly, Throughout this somewhat frustrating transaction the salesman Troy Barton was extremly helpful prompt and pleasant to deal with. The problems with wrong product shipment were elsewhere in the supply chain. Mirror is not installed yet but seems very well made.
Shawn, we apologize for the original shipment issue. Our current version of Ember panels are dual connection, meaning they can be used “as is” to plug into a standard 120 VAC outlet or they can be modified by a licensed electrician to have a hardwired 120 VAC electrical connection.
Works well but takes time to warm up
Our panel is lovely and fits the space well. Once fully warmed, it generates sufficient heat but takes nearly 20 minutes to get to full intensity. So, we have to remember to turn it on well before showering. That’s our only complaint. The towel bar is somewhat flimsy and could have been better designed both functionally and aesthetically. We can't use the programmability function because we don't shower or bathe on a regular schedule as we are retired. We do find the Wi-Fi control to be very handy because when I'm getting off the golf course I can turn it on so it's nice and warm by the time I gets home. The product is very novel, and when I tell people that I have a radiant panel in my house in my bathroom when people visit they actually want to see it.
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great accessory
The panel can fit two bars. We chose just one and love it! We put the bar on the lower slot so that the towels do not block the panel. The panel does a great job warming the bathroom and the towels are warm!
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