Customer Reviews for Parts Kit, TAHOE 7G
Electrical cover plate
We bought a brushed gold electrical cover plate for our towel warmer. The design of the cover plate didn't fit our warmer. I had to redesign to make it work by inserting a copper pipe inside the plate to fit the warmer's leg. It did the job. The cover plate should have come with screws to attach it to the electrical box. It didn't. Had to buy golden screws to match the plate. The screws on the gold cover plate were chrome finish. Really!!! Not very professional from the company side. Other clients have made the same remarks. The hardware colour should match the cover plate.
Dear Elie, I am sorry that the right screws were missing in your packaging. We are working with our factory to ensure that all the screws are always matching the cover plate finish. We expect this to be resolved in the upcoming weeks.
Such great service
Such a Quick response, we bought another one, our fourth.
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Great product, fantastic customer service
Towel warmer comes packaged well, detailed instructions, and the fastening method to wall is good and strong. I misplaced the hardware pack and contacted WarmlyYours for a replacement. I didn't respond to their initial calls to assist, but they persisted and really made sure that I got what I needed, and at a very fair price.
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Best luxury purchase ever
I love this product, so glad I went for this. Nothing like a cozy warm towel after a relaxing shower.
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