I have two floor thermostats installed -- and has a question with one and a product defect issue with the other. In both cases, the phone as answered right away by someone fully knowledgeable about the product. With the defective one, they rushed out a replacement right away, not expecting us to ship the defective one back first. They also provided a UPS return label for the defective one. Fast, friendly, knowledgeable service I rate with five stars.
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