Customer Reviews
Sent very fast!
It took a couple of weeks to get an electrician out to install it correctly, but it took him only 30 minutes. This was a replacement of an old thermostat that died. It works great. One comment- the time and date of the screen in sleep mode are way too tiny to read easily. How can you make the font larger on the screen, like the temperature reading?
Richard, thanks for your review. We love the nSpire Touch model as much as you do for it’s simplicity and the good news are that you can change a screensaver mode to show time and date in a larger font in the center, and temperature in the smaller font at the bottom. Just go into Menu > User Settings > Screen Saver, choose the 2nd option and confirm your choice with a checkmark.
A+ experience
Great product, great service. Will definately purchase from WarmlyYours again.
Item Reviewed:Customized installation layout makes it so simple
WarmlyYours makes a great product with great customer support. I uploaded a floor plan for our new bathroom, and within a day I received a customized installation layout which made it easy to do the installation myself. Having the heating element attached to the mesh minimizes the need to run individual cables.
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Easy to install and use
Good installation instructions. The full user manual must be downloaded, but it's a minor inconvenience.
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Seems like inexpensive insurance
Since the thermostat requires an infloor sensor, having a backup installed seems like a smart move.
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Every online purchase experience should be this great!
Outstanding support every step of the way. Customized installation plan based on the floor plan I provided made the installation process a breeze. I received a note from the support team shortly after the product was delivered, but I never needed to reach out to them because it was all so well documented. I just installed the thermostat today, and it was easy to set up and use. Looking forward to some cool weather so I can really appreciate the warm bathroom floor.
Item Reviewed:Professionally Received
My order was professionally received and the towel warmer arrived within four days. It works wonderfully and we enjoy warm towels every morning.
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Everything was perfect
I do many bathroom jobs as I am a general contractor. I always use your products because they are the best! The technical services are the best. My salesperson ( Mary Godawa ) is a professional, individual who is a very helpful pleasure to deal with!
Item Reviewed:Fantastic Customer Service
WarmlyYours had fantastic customer service all the way through helping design the project to getting it ordered. Their account manager, Jennifer, deserves a special shout out for being so responsive and willing to help!
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Easy system to use
I've used WarmlyYours for many years. The system is so easy to use and quick to install. It has worked well with all my clients.
Item Reviewed:Excellent service and support
Couldn't have asked for better service. Jennifer worked with me on my project, right from the very first quote and while a lot of things changed through the course of the project, I had excellent support all along, accommodating all the changes and providing prompt support all along. Even with returns that I had to make unfortunately, Jennifer and the team were fully understanding and prompt with the transactions. One of those rare companies that seem to value customer satisfaction more than just making money on each customer in the short run. I plan to install heating in other rooms in the near future and I will undoubtedly make the first call to Jennifer at WarmlyYours.
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Customer Service (Account Manager, Jennifer Melus) was great.
Customer Service (Account Manager, Jennifer Melus) was great. I had a problem with a defective panel that was burning off the white paint, emitting VOC. Jennifer was very helpful in replacing the defective panel. Although there were a few glitches during the process, their over all customer service was excellent! This is a huge reflection on the company, as they not only stand by their product but their Customer Service was very good!
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Review
Customer Service (Account Manager, Jennifer Melus) was great. I had a problem with a defective panel that was burning off the white paint, emitting VOC. Jennifer was very helpful in replacing the defective panel. Although there were a few glitches during the process, their over all customer service was excellent! This is a huge reflection on the company, as they not only stand by their product but their Customer Service was very good!
Item Reviewed:Excellent
Mary was a super lady on this process . She kept me informed about the product availability & shipping & yes we got it just the day before it had to be installed. We finally energized the two coils all working fine, it was a wonderful experience dealing with Mary. Thank you very much.
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Thermostat
Easy to install AND program thermostat. It's great
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Great to Upgrade
We thoroughly enjoy our WarmlyYours bathroom floor heating system. We replaced an 11 year old WarmlyYours thermostat, side doors and buttons, that died with a new, touch screen model. Can't say enough about the new tech: intuitive, easy to use, and seemingly more efficient at controlling the floor heat. Only wish that the screen would auto-fade after 10-15 seconds. Even with the dimmer set as low as possible, electricity is being consumed, and room is light-polluted, when not needed.
John, thanks for your review. We love the nSprite Touch model as much as you do for it’s simplicity. The good news is that you can make the screen completely dark/off in a screensaver mode. Just go into Menu > User Settings > Screen Saver, choose the option “Screen off” and confirm your choice with a checkmark. This setting also minimizes energy consumption. I hope that helps! Julia Billen (Owner)
Easy to install, great customer service
I installed some Environ Flex rolls in our bathroom. After removing the tile and butting down 1/4 cork underlay, it was so easy to lay out the rolls. The flexibility of cutting them allowed me to use a 25"roll for three runs. All I did was watch the video on the thermostat and the install of the rolls. It saved me a ton of money. I now have a very toasty bathroom floor. I would highly reccomend the nSpire Touch thermostat. For the extra money you can customize the settings to your specific flooring material. Pauline was most helpful through the whole ordering process. She got back to me right away. I will definately repeat.
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Easy to install, great customer service
I installed some Environ Flex rolls in our bathroom. After removing the tile and butting down 1/4 cork underlay, it was so easy to lay out the rolls. The flexibility of cutting them allowed me to use a 25"roll for three runs. All I did was watch the video on the thermostat and the install of the rolls. It saved me a ton of money. I now have a very toasty bathroom floor. I would highly reccomend the nSpire Touch thermostat. For the extra money you can customize the settings to your specific flooring material. Pauline was most helpful through the whole ordering process. She got back to me right away. I will definately repeat.
Item Reviewed:Fast and easy!
Easy to order and install. Great support!
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