Customer Reviews
True Customer Service
We purchased WarmlyYours radiant floor heating mat through a local tile store 13 years ago. The thermostat stopped working so we thought the floor heating mat also stopped working. I contacted WarmlyYours and decided to order a new thermostat hoping that was the problem with floor heating mat. We ordered the touch screen thermostat and had an electrician come to test the old thermostat and check the electrical connection to the floor heating mat. Turns out the problem was the thermostat. He installed the new touchscreen thermostat and waited to see if the floor heating mat started heating again and it did. I worked with two individuals at WarmlyYours, Hamid and another (unfortunately I don’t recall her name) individual. Hamid followed up to make sure everything was working properly before closing the customer support ticket assigned to my inquiry. It was great customer service and we had warm floors again during while the outside temperatures were in the teens.
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Replaced our Thermostat
We recently had to replace the thermostat for our WarmlyYours sunroom floor. The heated floor was installed in 2012 and this is the first problem we have had. We were pretty sure it was the thermostat when the floor went cold and after a visit from our electrician, he confirmed it was the GFI in the thermostat. The replacement thermostat arrived quickly and we had the old thermostat replaced. We are so happy to have our heated floor back in operation and so thankful for WarmlyYours! We have never been sorry for having heated floors installed in our sunroom and remodeled bathroom. It's the BEST!! We can't thank you enough!
Item Reviewed:Great Service and Great Product!
Order arrived very quickly and worked as expected. Sales rep was very helpful and friendly.
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Top notch service
Upon realizing my floors were no longer warm and considering the prospect of tearing all my floors up or selling my house, I was able to call the Customer support line at 8am and Was connected with Anatoliy Isayenko. He walked me through how we troubleshoot the matter when the floors no longer heat up. He kept me cool in an anxious situation. Once the troubleshooting was completed, he was able to coordinate an email to purchase a new thermostat. Buying a new device was absolutely a bummer given that the one that was installed was only about 5 yrs old, but buying the thermostat rather than rip up my floors was satisfactory. In a couple of days, the New thermostat arrived and I was able to install. The floors work perfectly as they should and I am very pleased with the outcome.
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Easy to install
My contractor was happy with the ease of the installation. We have just started using them with the colder weather, feels great but our mistake is to put under vinyl floors even though they are good for heated floors. The heating sensation is far from the one from under ceramic. Takes nothing away from this product.
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Amazing service and product!
Jennifer is a great sales rep and love the product.Service is fantastic.
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SO693743
Hello Pauline, sorry for delay. We are enjoying the new towel rail tremendously as the temperatures here have started to drop significantly. The towel rail takes the edge off that drop.
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Consistently fabulous
This is our second towel warmer from WarmlyYours. Love it.
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Love our heated floors!
Love our heated floors!
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I’ve purchased multiple times
I’ve purchased multiple times and every time was a great experience.
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Great services
Very Good Communication, Quick Delivery, Great Product, excellent communication.Will do business again.
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Warm Floor
Ordering and receiving was a pleasure! Troy and the team ensure the process is effortless, and they provide the information to ensure the fit is spot on prior to shipping.
Item Reviewed:Works great
Easy to install, works great. Nice coming down to a warm floor on those cold mornings to let the dogs out.
Item Reviewed:Great product and service
This is the second time we’ve purchased WarmlyYours system for a bathroom reno. As with our first experience, the service was outstanding and the product is performing beautifully.
Item Reviewed:Easy system
The floor and shower bench system were easy to install and worked flawlessly.
Item Reviewed:Bathroom heater
I have been using this product for about 8 years good service fast response and delivery
Item Reviewed:The process was smooth and fast. Even though it was standard
The process was smooth and fast. Even though it was standard shipping, the items were delivered to the site in 3 days.
Item Reviewed:Nice warm floor!
Warmfloor is the BEST!
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Excellent customer service
Every item in multiple orders was received promptly.
Item Reviewed:We love the heated floor! This one was just installed and we
We love the heated floor! This one was just installed and we were only able to use a few mornings before it became warm. We are looking forward to using this again in the fall.
Item Reviewed:Fastest Delivery Ever
Received the product the next day. Great service!
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Very Happy
My client is very pleased with the results of this product. The contractor even referred another of his clients to see me for a quote.
Item Reviewed:Excellent company to work with.
Purchased a snow melting mat that was installed in concrete. Haven't had any snow yet to try it out but it should definitely help in the winter. Laurie at WarmlyYours was excellent to work with and responded very quickly to my questions. Thanks so much!
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simple and straightforward
I replaced my programmable thermostat with with unit that is merely on/off. Where I live, the radiant floor heater is not used that often. It performs as expected.
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