Customer Reviews
Excellent company to work with.
Purchased a snow melting mat that was installed in concrete. Haven't had any snow yet to try it out but it should definitely help in the winter. Laurie at WarmlyYours was excellent to work with and responded very quickly to my questions. Thanks so much!
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simple and straightforward
I replaced my programmable thermostat with with unit that is merely on/off. Where I live, the radiant floor heater is not used that often. It performs as expected.
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Great customer service
We bought and installed a heated floor system for our main bath, installation was easy with great instructions, our thermostat stopped working about 14 months later, customer support was great, they quickly sent a replacement, all is working great again!
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Bought the Warmly Yours 4 hour timer to replace the original
Bought the WarmlyYours 4 hour timer to replace the original timer that came with the towel warmer... The original timer was so hard to use, and extremely hard to read with small buttons, etc. The WarmlyYours 4 hour timer works great, is easy to use and read, and was an simple installation - We love it!!!
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Awaiting installation
We have WarmlyYours in our guesthouse and are very happy. We anticipate installation in 4 to 6 weeks.
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Infinity Towel Warmer 10 bar
Towel warmer and programmable timer have been working flawlessly since install. Contractor really liked the easy to follow instructions and took less than an hour to install, as receptacles were ready when the product arrived. Customer service agent Jennifer is one of the best retail service personnel i have seen in recent times anywhere. She expedited the shipment and honored the price match (another web retailer) i requested. And followed upon the install and feedback. With this experience with them, will certainly consider them for future purchases and recommend them.
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Great Product and Great People
My first heated floor installation, thus endless questions and concerns. Sales and support staff were terrific in patiently answering my technical concerns and providing multiple different design layouts until I was finally ready to proceed. My tile installer was surprised by the wire, which was significantly more robust than the flimsy wire provided by other companies he had used. The WarmlyYours wire required much less wire to get the same heat output.
Item Reviewed:Jenn has provided one of the best customer support experience
Jenn has provided one of the best customer support experiences we have ever had, every time we deal with her.
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It works perfecty!
First time my bathroom floor heat has worked since I moved in 16 years ago!
Item Reviewed:Outstanding!!
Paulina and everyone else I talked to was above and beyond professional and always had answers for me!
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Jennifer was great to work with!
Great product and support!
Item Reviewed:A Company That Makes Customer Service a Priority
Everything about my transaction with WarmlyYours was a unique surprise. No other company I have EVER dealt with recognizes and appreciates the value of good customer service. It is difficult to exceed my expectations when it comes to a purchase transaction; hey did it with excellence.
Item Reviewed:Great product
I’m a residential contractor and have installed several WarmlyYours floor heat systems. Great Sevice, Great customer service and all my customers have loved the systems I have installed
Item Reviewed:The replacement towel warmer fit the original location perfec
The replacement towel warmer fit the original location perfectly and was easy to install..
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Easy to install
Ordered this counter top heating system and it worked great. Was very easy to install and owners are very happy.
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It’s not the same thickness as original version
We had ordered the original version of this product and our project got delayed. When we went to finally complete the floor, we found we needed more. We could not find the exact same item we originally ordered so ordered this instead and the specs showed the thickness as the same. When it arrived and we installed it, we found it was slightly thicker. If a person was using tile, it wouldn’t have been an issue as the thinset would have evened it out. As we were using laminate vinyl tile, we had to use a self leveling mixture first before we could put our flooring down. Just something to watch out for.
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Great Product…Great Customer Support…
My Flexzone heat mat was easy to install and awesome customer support.
Item Reviewed:231- Baltic Street, Brooklyn, NY
I am very satisfied with your services and help if it needed.
Item Reviewed:Warmly yours were great
I called to see about a problem I was having with my 15 year old towel warmer. I was told it’s probably time to replace it. Bad news was the price had gone up considerably more than 15 years ago, obviously, good news was because I was a previous purchaser I received 50% off the new one which was less than I paid for the first one. They sent it out pretty quickly considering it had to come from Canada. I installed it and it works great.
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Wonderful
It was an expensive purchase but so worth it. We are well aware of this company as we have the heated floors from them. Best decision ever!
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The Thermastat works great and is simple
I had your support line and worked great to set up my new thermastat. It is simple and works great.
Item Reviewed:Very professional
I needed this product asap.. They were on time and readily available for any questions!
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The product worked as advertised.
The product worked as advertised.
Item Reviewed:Issue with your instructions regarding floor temp cable in 2 products
Hello, overall I like your products. I actually purchased other items; electric radiant heat grid, Insulated mats and thermostat. My issue was the instructions in grid installation regarding floor temp cable which didn't work,it showed error on thermostat. Then realizing it required the other floor temp wire included with thermostat. Eventually I was able to find another way.
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