Customer Reviews
Replacement Thermostat for bathroom floor
We all love our heated floor, even the cats, so when it began to trip off we were unsure how to troubleshoot. Originally installed around 15 years ago so concerned parts might no longer be available. Your staff helped us determine problem, identified suitable replacement and shipped out within a few days. All installed. We are very happy.
Item Reviewed:
great service
in the fall of 2022 i installed a WarmlyYours system in my living room and dining room and they sold the thermostat and powermodule. however I had previously installed a competitors product which did not come with a programmable thermostat. i ordered the same thermostats from WarmlyYours both for function as well as esthetics as it give to same look and funtionality for both the Kitchen floor as well as the Dining Room Living room.
Item Reviewed:
Kerilyn Merritt ROCKS!
I’m not a big account but Kerilyn treats as if I am. IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!
Item Reviewed:
Winter bomb cycle
The recent winter bomb cycle was the first real test of the de-icing protection. It withstood the actual cold temperature, the added windchill factor and the high winds. It worked and stayed attached through it all.
Item Reviewed:
Great service
We had a faulty part but with a call to the technical department a new part was arranged. It came and worked perfectly. Thanks for great friendlysuper service.
Item Reviewed:
Replaced older model and was flawless
Some of the best customer service that I have experienced in a while. My floor warming system was about 5 years old and quit working this year. I called the company and explained my issue. They first recommended that I perform an ohms test to determine if it was a floor pad issue at thermostat before sending me a replacement. After determining it was the thermostat, they recommended a newer unit and gave me a competitive price on the unit. During the installation process I called the technician to ensue that I was performing the installation correctly, even though it is straight forward. However, upon discussing with the technician, we determined that I had a 120 volt system and my original electrician, wired it 240 volt. It is amazing that the system did not burn out and is probably the reason that the thermostat burned out. I changed my breaker box circuit to 120 volt (actually had an electrician do it) and everything is working perfectly.
Item Reviewed:Great service, easy to install and program
Great service, easy to install and program
Item Reviewed:Extremely great service!
The products are top notch!
Item Reviewed:Extremely great service!
The products are top notch!
Item Reviewed:Great customer service and support from Jenn. Knowledgeable u
Great customer service and support from Jenn. Knowledgeable understanding, and patient.
Item Reviewed:
Outstanding service
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!
Item Reviewed:
Great service
From the first phone call to the final repair we had the support and friendly patient service that was superior. Thanks for that
Item Reviewed:
Replacement purchase
WarmlyYours made it quite an easy purchase a replacement thermostat for our original installment. They practice what they preach. They really do make you feel part of their community. Our floor heating unit had expired after close too ten years of steady use. I was helped through the process in purchasing a compatible unit for replacement. The unit arrived within days and in great condition from the shipper. We had a licensed electrician seamlessly install the new unit. We did have to call into service for a calibration question. Our call was taken and figured out within minutes. The touch pad on the unit allowed us to be up and running quickly. Much easier upgrade use from the new unit. Do yourself a favor and definitely give this company your attention, if you're in need one of the products they offer. Sincerely, a satisfied customer.
Item Reviewed:
Great product and customer service
Customer service was outstanding in helping me find a replacement thermostat for my bathroom. They answered all questions and the delivery was fast. installing the product was easy and the results fantastic! Thank you
Item Reviewed:Great customer service
Ordered a new thermostat and had some questions on how to hook it up. Excellent customer service!
Item Reviewed:
New thermostat
Great service, great company. The folks I dealt with on the phone were very friendly, professional, and knowledgeable. Since I was replacing an older, discontinued model they gave me a 50% discount on the new one. I would definitely buy from them again.
Item Reviewed:
Works Great
As part of meeting our goal for all electric heat, we found after installing heat pump splits in adjoining rooms, that we still had to kick in the gas heat to bump the kitchen warm enough. Installing WarmlyYours heating elements under a new floor surface did the trick nicely.
Item Reviewed:
Terrific all around
Both the unit we received and installed, and the customer service are top rate. It was a pleasure dealing with Mary and everyone else at WarmlyYours. The controller works great, and even serves as our new nite lite in the bath. Thank you and keep up the good work.
Item Reviewed:Outstanding
WarmlyYours was outstanding in checking in, answering my questions, and following up after the sale to make sure everything was working as I hoped. I’ve not worked with another company that was so complete in their support!
Item Reviewed:
Excellent support, great product
Everything arrived well packaged and well documented. It was easy to connect and put terminators on the self regulating wire and the roof clamps were nicely engineered. I have already used the system several times and everything works great. Unfortunately the adhesives failed completely, even though they were applied with an air temperature of 65 and a roof temperature of 85 to a clean, new roof. I will probably have to use tar to reattach them in the spring.
Item Reviewed:
Great Customer Service
Thank you for the responsive phone and chat consult in choosing a replacement thermostat for my WarmlyYours heated bathroom floor. I'm very happy with the upgrade, and with the experience I had working directly with you.
Item Reviewed:Works well & easy to use
I got this as a replacement to mine that stopped working and so far its great. It's attractive, quiet, and easy to program. Was installed very easily as well.
Item Reviewed:So easy!
As always Jenn West is always a pleasure to work with! I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn
Item Reviewed: