Snow Melting Accessories Support
This support page provides publications, manuals, videos, support articles, and common support questions for the Snow Melting Accessories product line.
Main Products (4)
Common Support Questions (6)
Publications and Manuals (9)
Videos (6)
Articles (2)
Create a new Support Request
Shop Now
Main Products
Do you need support or specifications for a specific model? Identify your model below.
Common Support Questions
Never cut the heating cable. A heating cable will not work if it has been cut. If the heating cable is too long, call WarmlyYours to consult with a technician who will guide you in utilizing the additional length of cable.
Need more help? View support options
When installing outdoor WarmlyYours snow melting cables for your driveway, patio, walkway, terrace, stairs, ramp, etc. - NEVER cross, overlap, or allow the heating cables to touch each other. Doing so will quickly cause a circuit failure due to excessive heat build up. Always follow the installation instructions and/or design layout plan to ensure the cable is installed with the correct spacing required for proper operation.
Solution:
Need more help? View support options
This National Electric Code (NEC) required protection for fixed outdoor deicing and snow-melting equipment may be accomplished by using circuit breakers equipped with ground-fault equipment protection (GFEP) of 30 mA. It is important to understand that this required equipment protection is not the same as a 5 mA GFCI used for personal protection.
Solution:
Need more help? View support options
If a cable is damaged during installation, recheck the system for continuity and confirm the integrity of the insulation with a megohmmeter, or "megger" tester, referring to the installation and testing instructions. If the cable fails any of these tests, take the following actions: clear a 3 foot square working area around the damaged section of cable, and record the cable part number from the UL tag and the location where you purchased the product. Call WarmlyYours with the above information. WarmlyYours will provide further assistance and supply a splice kit suitable for repairing the particular cable.
Need more help? View support options
The most common spacing for snow melting systems is 3“ from wire to wire. However, we can design snow melting systems based on your local climate and weather expectations that might have different cable spacings to ensure the most efficient system possible. We also offer snow melting mats with 3" and 4" spacing.
Need more help? View support options
A 2 pole single-phase 240V circuit works by continuously monitoring the current flowing through both hot wires of the circuit. If it detects even a slight imbalance between the current on each hot wire (indicating a ground fault), it will quickly trip, cutting off power to the circuit. Essentially, it compares each leg of the 240V circuit and trips if they are not precisely equal.
Need more help? View support options
Publications and Manuals
Technical Support
Floor Fault Location Thermal Camera Troubleshooting Kit Instruction (English)Snow Melting Mega Ohm Reading Instructions (English)
Floor Fault Location Thermal Camera Troubleshooting Kit Instruction (Spanish)
Floor Fault Location Thermal Camera Troubleshooting Kit Instruction (French)
Instrucciones de lectura del Mega Ohm de fusión de la nieve (Spanish)
Snow Melt and Slab Heat Repair Kit Instructions (English)
