Customer Reviews for nSpire Touch WiFi Programmable Thermostat (Black) with Austrian Crystals - Crystal Infinity
Satisfied customer
Rarely do you have a product last 13 years with out a problem amd then contact the same manufacturer amd receive hassle free customer care. Thanks for the discount on a replacement, this goes along way with me and will continue to provide excellent service. I’ll be back for my next purchase!
Item Reviewed:
Fast, friendly service to help you if you need it.
I have two floor thermostats installed -- and has a question with one and a product defect issue with the other. In both cases, the phone as answered right away by someone fully knowledgeable about the product. With the defective one, they rushed out a replacement right away, not expecting us to ship the defective one back first. They also provided a UPS return label for the defective one. Fast, friendly, knowledgeable service I rate with five stars.
Item Reviewed:
It was not easy to program as we want the heat during the nig
It was not easy to program as we want the heat during the night, not day. The staff tired but said they were unfamiliar with this model. Finally got it done, I think.
Thanks for your review. The thermostats do have some limitations in that the programming cannot cross over from the PM of one day and into the morning of the next day, because they are 2 separate days. If a program is meant to run from 10pm till 6am the following morning, 4 events will have to be used. The first 2 events would be programmed to ON at 12AM and off at 6AM, and the second event to be programmed ON at 10PM, and OFF at 11:45PM. I hope this clarifies how to achieve an overnight schedule.
Nice product and helpful people
It's a nice option to be able to install heat under a floating floor in a basement and it was a very easy install. Troy was very helpful and knowledgeable and he answered all my questions before my purchase to ensure it was installed correctly with the proper materials.
Item Reviewed:
Great customer service
We ordered a replacement thermostat that actually got lost in the US mail. We contacted WarmlyYours about non-receipt and they immediately sent a replacement via a ground shipper. It has been installed and works great.
Item Reviewed:Heated Hardwood Floor
I remodeled one bedroom, lower level. Installed hardwood floor and installed heating system from WarmlyYours . It works well, feels good when walking on a warm floor. It holds about 77 F. Good product .
Item Reviewed:Works great. You were helpful to confirm that the thermostat
Works great. You were helpful to confirm that the thermostat would work as a replacement when I ordered it.
Item Reviewed:Still loving it. I recommend it to friends who are remodeling
Still loving it. I recommend it to friends who are remodeling.
Item Reviewed:Temp controller
Recently installed and found the function to be as expected. Will be purchasing another soon
Item Reviewed:Excellent Company
Recently had to replace my my floor warmer thermostat. I contacted WarmlyYours to order a new one. My encounter withe the staff was the best I have ever had dealing with a warranty. Replaces my thermostat with a newer model with a discount. Receiver thermostat in a few days with easy installation instructions. Great people to deal with and an excellent company! Jim K
Item Reviewed:Mom is so happy
Excellent; install guide, cautions, how to videos. Everything works great! My only suggestion would be to flatten the connection and insulation materials at the heating element/cold lead, as this creates a hump and requires a much thicker bed of thin set under the heated floor. My floor had thickness requirements for a door opening radius and drainage.
Item Reviewed:
Works as it should
replaced a faulty controller with this new updated item. works as it should. customer service was quick to respond and helpful
Item Reviewed:Glad I got it
Having the WiFi version makes it very easy to adjust the floor temp before we arrive.
Item Reviewed:Very easy to install and use
I expected it would be more complicated to install but was pleasantly surprised.
Item Reviewed:Seamless process
Original programmable thermostat went bad, replaced with non-programmable. Chat help quickly confirmed change out was easily done. Quick delivery, clear instructions, new thermostat working perfectly.
Item Reviewed:Easy to install
Easy to install and to configure
Item Reviewed:No frills thermostat
We needed a replacement thermostat for our heated bathroom floor but did not want or need a programmable model. This model fit the bill. It is very simple but meets our needs perfectly.
Thank you, Gary, for the positive 5-star review. The nTrust model is well suited for folks that want a floor heating thermostat with limited complexity. I have one in my home too. Enjoy your warm floors. Julia Billen (Owner)