Customer Reviews for TempZone Flex Roll Kit 1.5 x 49 ft (73.5 sqft) with nTrust 2.0 Touch Nonprogrammable Thermostat, 240V, 4.6A


519 Reviews
Great experience and great product

Our new bathroom floor is warm and comfortable. The installation went smoothly and the instructions were spot on.

Item Reviewed:
Ulrich S. | Steamboat Springs, CO
June 15, 2023

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Best product

Been using WarmlyYours for many years Great service and support would never change

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Terry B. | San Diego, CA
June 11, 2023

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Great product, great service and great customer support

Great product, great service and great customer support

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Anonymous | Flower Mound, TX
May 28, 2023

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Works good, easy application

Works good, easy application

Item Reviewed:
Joe C. | Richmond Hill, ON
May 24, 2023

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Awesome customer service

It is great when you have a company that will stand behind their products. They will take time to make sure that you are 100% happy with your purchase

Item Reviewed:
Larry H. | Scarborough, ON
April 28, 2023

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Excellent

Mary was extremely helpful and guided me to all the products I would need. Great service and great products!

Item Reviewed:
Noah V. | Lisle, IL
April 22, 2023

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You have been most helpful

We have received prompt service and and excellent buys. This particular order has not been installed, but we have bought from you many times and received shipments promptly, and the products were as described and worked well.

Item Reviewed:
Anonymous | Brookings, OR
April 16, 2023

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I purchased 2 heated flooring kits for a double bathroom reno

I purchased 2 heated flooring kits for a double bathroom renovation. I was happy with the correspondence from the company, the price was fair and the layout they supplied for running the cable was extremely helpful. Product came in 2 days after order was placed. My clients are happy and so I will be using this product for our next renovation.

Item Reviewed:
Pine R. | Ottawa, ON
April 11, 2023

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Daniels first home

When buying you first home, cost is always a concern. Daniel was worried about the added cost of a heated floor because it seemed the realm of the wealthy. After explaining of how economical the equipment really is compared to the impact on resale value he was convinced to give it a try. He absolutely loves his floor and talks about it constantly. He now claims he will never do a bathroom floor without it.

Item Reviewed:
Kory N. | Portland, OR
April 09, 2023

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Cozy Toes!

I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.

Item Reviewed:
Anonymous | Albuquerque, NM
March 06, 2023

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Custom Temp roll

I am sure there are other systems out there but none that are customized right down to the cut and corners and they supply a diagram to illustrate how to lay this out. Well worth the reasonable investment

Item Reviewed:
Tammy M. | Baldwin, ME
March 06, 2023

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Great customer service

All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.

Item Reviewed:
Tammy M. | Baldwin, ME
March 06, 2023

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I hate my heated floor - Said nobody ever!

Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)

Item Reviewed:
Kory N. | Portland, OR
February 19, 2023

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Great product, great customer service

The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.

Item Reviewed:
Caroline Y. | Gloucester, ON
February 14, 2023

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Easy to install yourself.

Easy to install yourself.

Item Reviewed:
Aubrey S. | Wichita, KS
December 29, 2022

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The flooring was super easy to install when we re-tiled our b

The flooring was super easy to install when we re-tiled our bathroom! Customer service gets a 10/10, and it’s a great value for the cost. Paying a contractor to do it would have easily doubled our expense.

Item Reviewed:
Aubrey S. | Wichita, KS
December 29, 2022

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Great customer service and support from Jenn. Knowledgeable u

Great customer service and support from Jenn. Knowledgeable understanding, and patient.

Item Reviewed:
Ed I. | Seattle, WA
December 12, 2022

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Outstanding service

I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!

Item Reviewed:
Buzz M. | Lake Zurich, IL
December 12, 2022

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So easy!

As always Jenn West is always a pleasure to work with! I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn

Item Reviewed:
Dean E. | Burbank, CA
November 18, 2022

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Worth every penny!

I’m a DIY retired surgeon. Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.

Response from WarmlyYours:

Thank you for your review. Over the years, one of the most requested features for a floor heating product has been "the thinner the better". Because of that, we have made the custom mats as thin as we can. The mat is approximately 1/8" thick. To reduce the height of the mat, it is important to use a 1/4" x 1/4", or similar, square notched trowel to adhere the mat to the subfloor. Use just enough thinset to get the non-woven mesh to make solid contact with the subfloor. With this thin layer of thinset, we have had excellent results, with limited impact to the floor height.

Item Reviewed:
Chris D. | Cloudcroft, NM
November 01, 2022

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great customer service

Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service. They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.

Item Reviewed:
Terry D. | Lake Zurich, IL
October 29, 2022

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Best customer service ever!

To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.

Item Reviewed:
Edward T. | Spokane, WA
October 24, 2022

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Easy

My installer liked the concept and looks forward to working with this in the future. So easy to install!

Item Reviewed:
Michael B. | Gurnee, IL
October 21, 2022

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Excellent Service

The product speaks for its self and the service is excellent.

Item Reviewed:
Alexander M. | Elizabeth, NJ
October 02, 2022

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Great product. Easy to quote, easy to order and arrives quick

Great product. Easy to quote, easy to order and arrives quickly. Staff is always helpful. Most important, our customer loves their new heated floor!

Item Reviewed:
Rick G. | Telford, PA
September 12, 2022

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