Customer Reviews for TempZone Easy Mat Kit 3 x 6 ft (18 sqft) with nTrust 2.0 Touch Nonprogrammable Thermostat, 120V, 2.25A
Warm Feet
Everything went well and according to the plan!!! Thank you for all the help.
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Easy to install and excellent tech support
After many discussions with my Canadian Rep Pauline, who was very helpful in helping me find the right product, my heating rolls arrived within the week. My Environ Flex Roll was so easy to intall with all the website videos and the amazing Tech support. I originally thought I could install on a ceramic tile floor and then I read the instructions!! I phoned tech support and they actually answered my question! No COVID waiting and waiting and waiting, no "due to the high call volume...", they answerd the phone after three rings...and they had the answer to my question and it was Saturday!!! I am very impressed and highly reccomend the product and the service that comes with it.
Item Reviewed:Excellent customer service, very fair pricing and nice system
I was very hesitant at first to use this system because of past problems with other electric floor heat systems. But my sales rep Mary was exceptionally helpful and accessible by phone and email. She guided me and answered all my questions efficiently. She also helped me redesign the wiring layout quickly and effectively due to some changes in our layout. I'm very happy with this system and will definitely use the WarmlyYours Floor system again on my next project.
Item Reviewed:Almost Five
The whole process was great start to finish. The only reason I couldn’t give the fifth star was because when I called after hours tech support I didn’t get an answer. A tech did call (days later, after the install) but too late.
Thank you for your review and I'll take the 4-stars!. We're sorry that you got disconnected while you were being transferred to our technicians. We called you the next day to follow up and answered your questions and apologize it was too late. We will continue fine-tune our after-hour service, with feedback like yours. - Julia Billen (Owner)
Very Professional Team
A very professional team. They always reply to your email very fast and answer all your questions. They also provide you an installation plan with details. We install the product for the client and it’s working well.
Item Reviewed:Heated master bath floor
Great experience from designing it to receiving the materials. Installation wasn't all that difficult but some of the directions were a little confusing. Overall the floor is warm and wonderful!!
Item Reviewed:basement bathroom
keeps basement bathroom floor toasty.
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Great product and excellent customer services!
I enjoy dealing with Mary who helped me to choose the right product for the project I engaged her on. Excellent customer service and she went the extra mile to ensure I got all of what I needed to complete the project. Product perfect for my needs...
Item Reviewed:Great company to work with. After a couple of glitches on my
Great company to work with. After a couple of glitches on my part with sending a drawing they could open and one simple drawing change, the product was in my hands in a few short days. Excellent instructions and videos made installation seamless. We now have a warm bathroom floor. Thanks.
Item Reviewed:A Fantastic Company to deal with!
I ordered the TempZone Cable package. The sales representatives name was Troy. He answered all my questions prior to placing the order and even suggested additional install advice. The complete packaged arrived with 2 days. No parts were missing or damaged. Installation was a breeze. I consider myself a somewhat handy man and found the install instructions to be 100% beneficial and easy to follow. The heated floor package was to be installed in my ensuite washroom which would then be covered with self leveler followed with ceramic flooring. Though there is a ¾ inch transition from the bedroom to the washroom, we had carpet installed in the bedroom and so the transition from each room is hardly noticeable. Both my wife and I are enjoying the heated ensuite. I would certainly recommend this product and company.
Item Reviewed:Excellent response and thorough detail in the ordering
WarmlyYours is run like a well oiled sewing machine. I’ve never had an issue with any of the product.
Item Reviewed:Great product that's easy to work with
We used this product in a couple of our home office pod builds and we extremely happy with the easy of install and effectiveness to heat our spaces.
Item Reviewed:Warm Floors
Great product and easy install. Had a few questions that were answered quickly. I do recommend purchasing an additional floor sensor in case the first one fails.
Item Reviewed:Great product and service.
I love my WarmlyYours floor. They offer excellent customer service. They say “any time” customer service, but they don’t have live people just waiting for your phone call, but in a matter of minutes, they will get back to you with an answer. The online chat was very helpful. Everything was just as described and the mesh heating mat was easy to install. The instructions were clear and the online videos were very helpful. Thank you Kerilyn for a great experience.
Thank you for your review. We have people standing by 24/7 to answer your calls. After-hours calls can take a little longer to answer since we are on our cell phones at home, but we are here to help anytime. - Julia Billen (Owner)
Troy Barton Scores High!
I've been dealing with Troy for about 5 years now and he always has my back. What a pro.
Item Reviewed:Works great
We install this system often via our remodeling company and installation and function has always been on-par with expectations. No failures or faulty systems to date, easy to install and work around all the items in a bathroom. Will continue to purchase this mat system going forward
Item Reviewed:DYI approved
The heating mats were designed well for me to easily layout. I am very happy with the outcome of the first room. I am about to do the second one and am expecting equal results.
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Great customer service on small bath floor application
Easy ordering with all my question answered both prior and post install.
Item Reviewed:Excellent customer service
I worked with Jenn West and she is extremely professional. From start to finish, she makes the whole process simple and easy. The product is great to work with and if you ever have questions, customer support is great as well. Highly recommend.
Item Reviewed:A Model Company!
From using their website, to initial over the phone sales enquires, to shipping times, the product itself, clarity of blueprints and written install instructions, ease of installation, right down to being able to speak with a tech for that added install assistance and peace of mind, THESE GUYS ARE AWESOME!!! This is a model company in how the customer experience should be! Some of the larger corporate giants certainly could take a lesson from WarmlyYours. I typically never engage in giving customer reviews. I simply believe that they should do their job, and I'll do mine. No one sends me a pat on the back and flowers because I have done a good job of paying for goods/services, so don't expect me to send adulations just because you did as you were expected to. HOWEVER, WarmlyYours has so exceeded my expectations, right across the board, that I just absolutely had to respond to them with this review. Many thanks for an overall exceptional shopping and installation experience!
Item Reviewed:New Install
I have been using your product for years with no problems.This time I had a different type of installation with these TC-Strip- PC cable fixing. This is not a very good type of fastener. Does not hold the cable very well and when fastening to the floor it does not hold down well
Item Reviewed:It was great working with Warmly Yours. The delivery was fast
It was great working with WarmlyYours. The delivery was fast, the installation was pretty simple, and it works great. The technical people called me to see if I had any questions or needed any assistance with the install. My customer was very happy.
Item Reviewed:Awsome product
We are Very happy with your Floor heating system
Item Reviewed:very good communication with my salesman
very good communication with my salesman
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