I had great support when I contacted WarmlyYours to see about replacing a defective switch on my towel warmer. I was educated about how to tell if it was the switch or the unit itself. Thankfully it was the switch and I was able to replace it. Unfortunately, it soon developed a problem with the unit. A follow up email had been sent by Anatoly to make sure everything was working ok and I was easily able to call him and go over the new problem. This time it couldn’t be repaired. I was offered a half price replacement which I felt was more than fair as I had owned the unit about 6 years and have used it nearly every single day! Thank you, WarmlyYours 😊