Customer Reviews
Great product and service.
I love my WarmlyYours floor. They offer excellent customer service. They say “any time” customer service, but they don’t have live people just waiting for your phone call, but in a matter of minutes, they will get back to you with an answer. The online chat was very helpful. Everything was just as described and the mesh heating mat was easy to install. The instructions were clear and the online videos were very helpful. Thank you Kerilyn for a great experience.
Thank you for your review. We have people standing by 24/7 to answer your calls. After-hours calls can take a little longer to answer since we are on our cell phones at home, but we are here to help anytime. - Julia Billen (Owner)
Works great. Replaced a unit that died.
Works great. Replaced a unit that died.
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Component replacement
We installed your flooring back in 5/2012 and recently a power module went out. Contacted your company and the whole process was so easy with your staff. They provided technical support, still had records of our purchasing your heated flooring system, and placing the order for the correct part was easy. Received the part in two days and we are back to nice warm flooring. All persons I interacted with were courteous, knowledgeable just a pleasure to work with. Your staff could provide lessons to others on how to respond to customers.
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Simple and easy to use.Good look.
Simple and easy to use.Good look.
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Easy to install.
Easy to install.
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Simple and easy to use.Good look.
Simple and easy to use.Good look.
Item Reviewed:Really good.
Really good.
Item Reviewed:Towel Warmer
I recently installed a towel warmer I purchased from WarmlyYours. We love it! It heats up very quickly and looks very modern. It was easy to install. I would not hesitate to purchase another product from this company.
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Troy Barton Scores High!
I've been dealing with Troy for about 5 years now and he always has my back. What a pro.
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A little pricey BUT worth it.
You can do a lot with this that they dont show you. It really is well designed and simple to use.
Item Reviewed:Excellent experience and product
Customer service always is exceptional.
Item Reviewed:Prompt and Professional Service!
as always, prompt professional service! thanks!
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My client loves the have a nice warm kitchen every morning they woke up to get their coffee.
Great customer service
Item Reviewed:Great!!!
My floors are so delightful. I love warm floors!!!
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Awesome company with great products
I recently replaced a failed floor heating thermostat with the nHance programmable thermostat. Very easy to install and worked great on and after the initial power up. In service, the control is extremely intuitive and easy to use. Love it.
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Works great
We install this system often via our remodeling company and installation and function has always been on-par with expectations. No failures or faulty systems to date, easy to install and work around all the items in a bathroom. Will continue to purchase this mat system going forward
Item Reviewed:DYI approved
The heating mats were designed well for me to easily layout. I am very happy with the outcome of the first room. I am about to do the second one and am expecting equal results.
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Excellent Service
The sales team, particularly Lyn was very knowledgeable and helpful. They were able to advise and offered to help install via zoom if necessary. I would highly recommend them!
Item Reviewed:So quick and easy
The old thermostat went out on a Wednesday morning. I went online and found the item and its website. I called, spoke with a very knowledgeable person, ordered the unit. It was in my hands the next day. There were questions about how to replace the unit myself. Those questions were answered completely with reference to the website for any simple questions. There was a followup call from WarmlyYours about how it went. They even programmed the unit the exact same way the old unit was. It was perhaps the most perfect purchase I have ever made. It has worked flawlessly. Thanks.
Item Reviewed:This really works well
My wife and I will be moved in the house we noticed an old model of this floor heater wasn’t working. It was easy to install this new unit and every morning we go in and it’s 38° out it’s nice to have a floor that’s 80° on your cold feet! It’s really a cool unit to have!
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Warmly Yours A+++++
Should have sent this much sooner. The name WarmlyYour is so appropriate. The entire team was extremely helpful to a total novice in identifying and solving the problem of a cold floor. I appreciate your courtesy, patience and follow up in getting my WarmlyYours floor warm again.
Item Reviewed:Easy
My new replacement thermostat was easy to install, easy to program and it works great! Highly recommended! The customer service was also excellent!
Item Reviewed:Nice, but…
I needed something for limited space behind a door in a bathroom prone to mold and clammy towels. This definitely takes care of those issues. As mentioned in the 2010 review, the switch needs improving. I have only one outlet, so the towel warmer was installed upside-down (as compared to the website photos)—that puts the switch within easy reach (it would have been very frustrating to have the unpredictable switch down near the floor). Also, the cord on my unit is very tightly coiled (see my photo). The instructions say to unplug the unit when not in use—the coiled cord makes that awkward. But I am happy to have a dry towel and a towel warmer that takes up very little space and swivels out of the way.
Thanks for your feedback. We are always looking for ways to improve our product offerings and we will share your input concerning the switch with our Product Design Team. We are taking your suggestion, and editing our Installation Manual for this product to eliminate the mention of unplugging the unit when not in use. We really appreciate you taking the time to contact us and if you have any other great ideas, our ears are open!
Very easy to order and install. Company answered all my questions
Great experience working with WarmlyYours. I had some special requirements due to the size and layout of the room but WarmlyYours came up with a solution that worked perfectly. Just installed the two mats and between the instructions that come with the product, and the excellent videos, it could not have gone in more smoothly. Highly recommended.
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