Customer Reviews
great customer service but design limitations
While the customer service individuals were fantastic, and the rack worked great until it didn't, the product itself was disappointing in the sense that it is non reparable and therefore environmentally a very poor choice . It broke my heart to send the entire burnt out unit to the landfill after only 5 years because it lacked any overheat protection. Overheating btw that is not evidently not so difficult to achieve.
Thank you very much for taking the time to provide this review. We really do use these as opportunities to grow and learn from the people who are actually using our products, like yourself. You're absolutely right about overheat protection which is why, over the last couple of years, we've worked to onboard that feature for nearly every single one of our towel warmer models. I also want to be very clear that we make every effort to repair the towel warmers that are sent in as returns or for warranty replacements--not only as a matter of "good business" but also because we take our environmental responsibilities very seriously. Again, we really appreciate your feedback and we hope you'll give our (now overheat protected) towel warmers another chance in the future.
Just what I hoped for
The warmer was easy to install. Warms quickly, not too hot. Towels feel delicious.
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Simple luxuries make daily life delightful
We have loved our towel warmer Since we remodeled the bathroom almost 6-7 years ago. When it stopped working we were sent very clear instructions on troubleshooting the switch and when it was determined it was just natural wearing out of the heating element I thought it be a pain to replace it. But it was almost plug and play with a few tools for someone not very mechanically inclined. Our customer service was excellent helpful and courteous across the board. If this one wears out again we replace it with the same kind and if we add an additional one to the other bathroom we would absolutely stay with the same company. These simple luxuries make daily life delightful and are well worth a basic investment. They also dry the towels nicely so there is no funky smell.
Thank you Family Mathew! I'm very happy to hear that our customer service and tech team have served you well! And I hope your replacement towel warmer serves you for many years to come. Bye Bye funky towel smell - hello warm, comfy towels :) - Julia Billen
Great Product & Service
I wanted to remodel my master bath which already had a WarmlyYours heated floor system installed. Since I was replacing the tile flooring, the old system had to be taken up and a new one installed. Mary was great in helping find the previous layout from the original installation and create the updated layout. Mary and everyone else in Tech Support was incredibly helpful and worked with me and my contractor to get the layout right and installed properly. On top of all that, they gave me a great discount as a previous customer upgrading to a newer system.
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Large heater under tile in 3 season room
Put together large under tile heater project with the design help of WarmIy yours the initial installation design with the spacer did not really work because of the long wire runs and the size of the room. When I called their office and explained the installation issue and they offered to send me the Prodeso installation membrane and rushed it right out to me. We completed the installation on time and the customer loves it. They called me for a follow up issue with no heat, worked with their Product Support on the phone at my customers site and determined that the thermostat was not working properly and they rushed me a replacement thermostat that I was able to change and got the system working, my customer was delighted, Great product with great support. Will defiantly us again. Thank you David Baker
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The replacement thermostat is working great. We are again enj
The replacement thermostat is working great. We are again enjoying warm tile floors in the cold mornings. Thanks for a wondrous product.
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No ice in front of the garage doors for the first time in years!
Our snow melting system was installed this fall and for the first time in years we did not have ice in front of the garage doors for weeks in the winter. The WarmlyYours staff were great to work with and answered our many questions with patience and knowledge.
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Great customer service
Excellent assistance and customer service. I highly recommend the product and the company.
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Great service and product
Ordering process was a breeze. Repeated contact from Lynn to answer questions was very helpful. Instructions packed in the product were very thorough. Installation was pretty straight forward. Only (minor) difficulty was getting small wires from the temp sensor into the little screw contacts on the thermostat (could be improved by using solid wires rather than stranded). The programmable thermostat is extremely easy to set up and adjust -- great design.
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Programmable Thermostat
I want to thank customer service representative,Justin Riendeau. He helped walk the electrician through every step. I am so pleased with my thermostat.
Item Reviewed:New thermostat
Had trouble with the original thermostat not heating the floor. Replaced it at your recommendation but it still doesn't work. It will show that it is calling for heat but the floor is still cold. If I shut off the power and turn it back on it will start heating the floor. This is an intermittent problem. I reused the old mounting plate and put the new thermostat on it. Ideas?
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Easy to install, and works well.
I was easily able to install the self-adhesive heating elements on the back of a very large mirror and wire them into the bathroom's ceiling fan circuit which I have put on a timer. I tested the glass temperature with an infrared thermometer and it heats up quickly (in my case, to around 28C from a starting temperature of around 20C) and is very effective at keeping the mirror completely fog free during long hot showers. It's a nice luxury to have.
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New control unit works great
We had to replace our 13 year old wall control unit with a new one from WarmlyYours. The unit worked fine. It was a little different - the wire coloring had changed so be sure to read the included documentation carefully.
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Excellent, as always
We just moved into a 1965 Daylight Ranch near Portland, OR, and the walk-out basement is where my daughter has her bedroom. Since it's on a concrete slab, with a concrete wall on one side, the room was always a bit on the chilly side, and just the slightest bit of dampness in the air. We decided to install the WarmlyYours Environ Flex Roll, as we had done in 2008 back in our home in NY. Back then, it was installed under a travertine tile kitchen floor, and it ended up being a major selling point. The system is easy to install, as there is a layout diagram and complete instructions included. The electricians who came to install the new line and breaker for the floor were so impressed, I believe they are planning a similar installation in their homes. My daughter's bedroom is now cozy and there's no slight dampness anymore. When we remodel the kitchen here, we will absolutely install a WarmlyYours floor heating system.
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Wish we did it 15 years ago
Adding the radiant heat to our bathroom floor was the best improvement we have done in out house in years. It changed our late night winter trips to the bathroom. The floor was always freezing and even stepping out of the shower was a shock to the senses. Now its a pleasure to feel the warmth. The customer support is very helpful and thorough which is rare today. I had a condition where the floor would not go above 83 and I assumed there was a problem with the install. I spoke with a rep for a long while about this problem. An hour later i received a call advising me to check if the thermostat was set to laminate flooring instead of tile. It was. Problem solved. I highly recommend WarmlyYours if you are considering radiant flooring.
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Easy to program, works great!
We replaced our old thermostat that would stop working after about 3-4 days then needed a reset with the programmable nSpire Touch Thermostat and are super happy with it. It's super intuitive as to how to program it whereas our old (don't even know the brand) was a huge pain to set up. Thanks WarmlyYours!!!
Item Reviewed:I am a contractor and home remodeler I have installed several
I am a contractor and home remodeler I have installed several WarmlyYours mat and have found them user friendly with good instructions and customer service.
Item Reviewed:UDG-4999 nHance thermostat was perfect replacement for my TH115-AF-GA thermostat
My floor had stopped heating and with the troubleshooting documentation provided by WarmlyYours, I was able to determine that my original TH115-AF-GA thermostat had gone bad. The UDG-4999 nHance thermostat was a perfect replacement and our floor is comfy warm again.
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Love it!
As a homeowner, I installed the product myself and found it to be exactly as it was advertised. The system was easy to install and I had everything I needed to be successful. Now that the bathroom is finished, we wonder how we got along without a warm, welcoming floor.
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Outstanding Customer Service!
The Towel Warmer product is excellent, and was recommended to me by several Contractors. Unfortunately, the Towel Warmer unit that I received was damaged. However, the WarmlyYours team did an Outstanding job in terms of quickly following up and resolving the situation to my complete satisfaction. I understand that units can be damaged in Shipping & Handling. What matters is the recovery. I can now highly recommend WarmlyYours, both for their product and outstanding customer service!
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Great product and customer service
The floor heating cable was simple to install and works great. Troy’s customer service was awesome as always and the turnaround time on his floor layout was very prompt. Delivery of the heat cable and thermostat was very fast also, only took a couple days.
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Excellent service
It was a pleasure dealing with them 1 phone call and they took care of sending me a new thermostat at a discount With in a few days I had the new unit in my hands and installed.
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