Customer Reviews
Perfect Addition to Any Bathroom
The towel warmer arrived on time and in perfect condition. It was easy to install and works exactly as the description stated. Everyone should have one! or two!
Item Reviewed:
New thermostat
After 7 years my old thermostat died. I called WarmlyYours and got help. They were great! Jeff Burnett explained the prices of new thermostats. I ordered one and it has been installed. I can tell you that the time without it was not good. I love my heated floor!
Item Reviewed:
Worth every penny!
I’m a DIY retired surgeon. Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.
Thank you for your review. Over the years, one of the most requested features for a floor heating product has been "the thinner the better". Because of that, we have made the custom mats as thin as we can. The mat is approximately 1/8" thick. To reduce the height of the mat, it is important to use a 1/4" x 1/4", or similar, square notched trowel to adhere the mat to the subfloor. Use just enough thinset to get the non-woven mesh to make solid contact with the subfloor. With this thin layer of thinset, we have had excellent results, with limited impact to the floor height.
Replaced thermostat on floors. Excellent
After ten years the thermostat for our floors stopped working. They offered me a deal on a better one. Received and installed within minutes. Working again. Thanks!!!
Item Reviewed:
great customer service
Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service. They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.
Item Reviewed:
Great product and easy to install. Warm bathroom floors are p
Great product and easy to install. Warm bathroom floors are pure heaven
Item Reviewed:
Knowledgeable and helpful
I started my project done a difficult path. these folks help me out of my dilemma and steered me in the right direction. don’t be afraid to use their assistance they really know their stuff.
Item Reviewed:
Best customer service ever!
To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.
Item Reviewed:
Excellent assistance in helping me replace my failed floor th
Excellent assistance in helping me replace my failed floor thermosat.
Item Reviewed:
Great Company!
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Thank you for your review. I'm glad we were able to get your problem sorted and that your is floor up and running. Here is a link to the install manual for your reference.
Just the right item...Great Company
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Item Reviewed:Just the right item...Great Company
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Item Reviewed:Excellent!!
Troy was outstanding from start to finish. Thank you so much. My granite shower bench is warm to sit on. So happy I found you on Google.
Item Reviewed:
Great towel warmer, you have two options, either hard-wire or
Great towel warmer, you have two options, either hard-wire or plug. I chose to do a hard-wire, the only comment I have is I think having a black towel warmer with a white cord is not as attractive if the cord was black. Before purchasing this model, we tried other brands from the big box stores and the largest on-line retailer (starts with an A). None of them came close to the warmth this puts out, many were not built as well as this one is. If you are looking for right out of the dryer warmth, you will need to place a dryer in your bath/shower area. If you are looking to wrap yourself with a toasty towel right out of the bath/shower, this will do it. It takes about 15 minutes to get to temp, the footprint is compact enough to work even in a small bathroom (like I have). Installation was simple for a hard-wire. It looks good, stylish and sold my contractor on suggesting them to his clients. As always, Technical support was awesome. As a final note, my thermal gun puts the temp on this model at 140, the top-rated from a big box store only got to 92 after a 1/2 hour of being on.
Item Reviewed:
I am mixed on this item. For me personally, this is overkill.
I am mixed on this item. For me personally, this is overkill. What this device can do is incredible, sunrise/sunset, plug in your long/lat and program offset to sunrise/sunset. 50 different programs under PRO mode, standard mode is a fraction of that. I cannot imagine a scenario where one would need 50 different programs. Although, if you are a person with a set routine, and your family is too, this is the timer to have. If you have more variables than routines, you might not use all the functions this can do. Buttons are small, so programming can be challenging at times. My family would not appreciate what this can do, thus I only have 2 programs and the family uses the on/off function only.
Item Reviewed:
I upgrade to this from the non-programmable one, what a diffe
I upgrade to this from the non-programmable one, what a difference. Very intuitive, only had to change the face plate. I really like access to all the modes and it is simple to operate. I would suggest if you are thinking of the non-programmable one, spend the extra buck as you will really appreciate what this can do.
Item Reviewed:Very basic unit, works well, easy to install and of course wi
Very basic unit, works well, easy to install and of course with great technical support. I did upgrade after a short time as I desired a bit more features. Although, for simplicity, you cannot beat this one.
Item Reviewed:
Best customer service
I ordered WarmlyYours for a client of ours and she just moved into the home we renovated for her. She loves the fact that she stay toasty warm in the bathroom.
Item Reviewed:
Excellent Service
The product speaks for its self and the service is excellent.
Item Reviewed:
Mary knows her stuff. If she doesn't know , she calls you bac
Mary knows her stuff. If she doesn't know , she calls you back within minutes with an answer.
Item Reviewed:
Good service and the thermostat works great.
Good service and the thermostat works great.
Item Reviewed:Dry towels
I play a lot of tennis, so sometimes I take multiple showers in one day. My towel would not always be dry by the next shower. Now I use the towel warmer and set the timer for 2 hours. It is perfect! Also, the only place we had to place the towel warmer was a little too narrow for the base. The base legs can be turned on an angle so you can squeeze the towel warmer into a tight spot.
Item Reviewed: