I was very disappointed with this towel warmer. I've lived in Europe where they are very commonplace and had a previous towel warmer in my home. So I had a expectation that the towel would be warm when I got out of the shower. I compare the warmth on this towel warmer to that of drinking lukewarm coffee. Yes, it's warm but not warm enough to enjoy. I am happy that WarmlyYours is working with me to replace it with a different brand so I'll have a towel warmer that does the job of properly warming up a towel.
Thank you for your review. We're sorry that you had a less-than-satisfactory experience with your first towel warmer. We hope that you enjoy your replacement unit for many years to come!