The thermostat worked perfectly right out of the box! The best part, however, was the customer service. Both the service for me as well as my electrician (the more technical service). My electrician said this was, hands down, THE BEST technical service he has ever experienced for a product. He was blown away. I am amazed how long the initial product worked flawlessly (over 15 yrs) and that the replacement went so smoothly. I will definitely be recommending this product to anyone who will listen, and will use the products again in new areas of my house/property.
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