TRT120-1.5x04 reviewed by Erik S. of Centreville, VA

I am sorry to hear about your situation, Erik. Typically, a failure like this is caused by one of two things: 1) The wire was damaged during installation and it failed a year later, or 2) There was a defective factory splice which failed. If the cause of the problem is a manufacturer's defect, our industry-leading NoNonsense™ warranty would pay for all costs related to the replacement of your floor heating system. If you decide you wish to pursue the repair of your system, we will be glad to help you any way we can!